Increase in Gloucester Pet Shop Opening Hours

Fortunately we have been able to keep our Gloucester pet shop open throughout the lock down period. We have done this by monitoring government advice, customer behaviours and expectations and especially the needs of those in our community particularly at risk from the virus. As the situation has evolved we have adjusted our opening times, provided new services and restricted non essential sales.

At the weekend the situation changed again and in view of this and changes to the products we can offer (livestock), the associated welfare needs of this livestock and changes in our customers’ behaviours, we have made further adjustments to our opening hours to cope.

A few weeks ago we reduced our opening hours to 2pm closing. This was to enable us to do FREE local delivery. A lot of our customers could not or would rather not come to us during the peak of the pandemic. We had also stopped selling animals (non essential) and actually had very few left in stock. Feeding, watering, cleaning, health checking and monitoring of the livestock is actually what takes up most of the time in the business. We were therefor able to close to do the deliveries because of the time saved by not having a lot of livestock in. As I posted below, this has now changed and we are selling animals again and so we need this time back.

gloucester pet shop

Also many of our customers now feel more able to come to us and actually prefer it because they can browse the shop better than they can the website. Quite a lot like the excuse to get out after weeks of being shut in. It helps them that they can do this safely because of the control measures we already had in place in our Gloucester pet shop in the period prior to lock down. These measures, allowing social distancing remain in place. This has reduced the demand for FREE local delivery, enabling us to reduce the time spent on this service. It is still available to those requiring it but we will be starting the deliveries later in the day. In order to ensure we can still get to all the customers that really do still need us to deliver we have increased the minimum order from £5 to £10. This is to hopefully reduce the amount of deliveries further (we were delivering to some very local customers who weren’t self isolating every other day with orders a couple of pence over the minimum each time).

With the reduced time for the deliveries we have also introduced a delivery schedule, to avoid delivering to opposite ends of the patch on the same night and wasting most of the available time in one long journey. We will continue to monitor the situation and make changes if any of this causes our customers any issues.

gloucester pet shop

The new schedule for FREE local delivery from our Gloucester pet shop is below along with a couple of sensible conditions.


Property must be sack truck assessible. We will leave the order at the front door of the main property, telephone the contact number given (or knock, or both) and wait until someone collects the package. We will make only one delivery attempt. If you are not in, or do not answer, the order can be collected from our shop from the following working day onward. If you can do orders to collect please do so as delivery numbers will be limited for the time being. Click and collect is available on our web store but FREE local delivery orders MUST be done by telephone on 01452 501882 and paid for in advance by card. Sorry, no cash on delivery. Cash purchases can only be done in store.

Minimum order £10
Orders must be in by 3pm for same day delivery.


Monday – Hucclecote. Longlevens, Longford, Churchdown, Innsworth, Cheltenham, Brockworth.

Tuesday – Abbeymead, Abbeydale, Coney Hill/Saintbridge, Upton, Robinswood/Matson, Glos Centre, Tuffley,Tredworth, Podsmead Kingsway/Quedgeley, Hempstead.

Wednesday – Hucclecote. Longlevens, Longford, Churchdown, Innsworth, Cheltenham, Brockworth.

Thursday – Abbeymead, Abbeydale, Coney Hill/Saintbridge, Upton, Robinswood/Matson, Glos Centre, Tuffley,Tredworth, Podsmead Kingsway/Quedgeley, Hempstead.

Friday – Painswick, Stroud & The Forest of Dean (£5 Charge)

Collection in store AVAILABLE FROM OUR gLOUCESTER PET SHOP AT 2/3 GLENVILLE PARADE, HUCCLECTOE, GLOUCETER GL3 3ES.

The Angell Pets Team

Animals now available for sale

Throughout the lock down we have had an embargo on the sale of animals from our store as non-essential items. No one should have been leaving home for any reason that was not essential. Food for your pet is essential, as are a number of other items, bedding, hygiene products, medicines, toys (essential for the well being of your pet) etc. A new pet was not essential, so unless it was to replace a deceased partner of a social species, or you were in the store buying your normal supplies anyway we had stopped selling animals. We knew this embargo was coming in advance so we stopped restocking with animals before the lock down happened so for the most part we didn’t have any in stock anyway.

pet shop gloucester

The government has now moved to a new phase. The emphasis is moving away from “stay at home” although you should still do this if at all possible, and focusing more on responsible social distancing whilst trying to gradually return society back to normal, over time and with very strict monitoring of the results of any changes. We feel that in line with this change we are now in a position to start offering our livestock for sale again.

gloucester pet shop

This is not a case of everything returning to normal. We already have a social distancing policy in place at our Gloucester pet shop. Only one customer group in the shop at any time, queuing kept to a minimum outside the shop with customers keeping at least 2m apart. Staff maintaining 2m from customers at all times. Click and collect ordering available by telephone and on line in our web store and FREE local delivery for telephone orders. We will be keeping all these procedures in place and this will have an impact on the returning sale of animals.

reptile shop

In normal times we actively encourage prospective owners to interact with their new pet (hold where appropriate), prior to purchase. Under the corona virus restrictions we cannot return to this at present as it would break the social distancing rules. You may ask to look at an animal in its enclosure and where possible staff will try to place the animal in a carrier for you to look at, both of these can be done whilst maintaining 2m between staff and customers but I’m afraid that is the limit of interaction before purchase. You will not be able to hold or inspect the animal further. Our staff will do all the normal pre-sale inspections and of course our livestock policy (the most generous we have found) remains in place to offer you protection.

gerbil

This is the only way we feel we can return to selling animals whilst maintaining protection for our staff and customers. Please note that this service is available to customers only. We still have a policy of no browsing the animals. We have wide variety of livestock and it attracts a lot of casual visitors. During normal times this is not an issue (unless the “free zoo” visitors get in the way of genuine customers or, as happens from time to time, are disruptive – in which case they are asked to leave). However during the pandemic they represent an unnecessary risk to staff and customers and would also be preventing genuine customers from entering the premises. So for now the “Free Zoo” remains closed. We have had a couple of instances where members of the public have become abusive and/or aggressive with staff when asked to leave if they are not making a purchase and just want to “look at the animals”. Fortunately the number of these instances have been very few but they should not have happened at all. We have a zero tolerance policy toward abuse of staff and will remove from the shop anyone who decides that the middle of the worst crisis to hit the country since the war is a good time to start trying to throw their weight around. As I say it’s rare and we appreciate the rest of our community who understand the need for these restrictive practices at this time.

reptiles

We update our livestock list on this website daily (or when it changes) and our web store also has all our livestock displayed with prices. All animal sales remain in store only. We do not sell animals to anyone we have not met and chatted to, about the care and welfare of the animal, first.

african grey parrot

Finally, customers often have to have a think before making the decision whether to buy that particular animal. Quite right too, you should never rush into purchasing a particular pet. We would ask however that whilst making the decision you leave the store if it is going to take a few minutes as we cannot allow anyone else in at the same time as you so there could be a queue outside.

Difficult times call for difficult measures and we know none of this is exactly an ideal “customer experience” so we thank you all in advance for your understanding as we try to remain in business whilst protecting ourselves and our families as well as you and yours.

The Angell Pets Team

May Offers

May has started well, nice weather and at least the hope of an end in sight for the lockdown. Fingers crossed. We now have our monthly offers for May available in store, for telephone orders and online. Please remember to call us at the store on 01452 501882 if you require FREE local delivery. You can order on line for courier delivery or to collect in store but you need to call us for FREE delivery to Gloucester and Cheltenham. We can also do delivery to nearby areas like Stroud and the Forest for a small charge (£5).

pet shop gloucester good boy treats

Good Boy Chicken Strips 100g HALF PRICE at £1.49

et shop gloucester buffalo ears

Buffalo Ears Natural Dog Treats 4 Pack ONLY £2.99 SAVE £2.00

Buffalo Steak Chews Natural Dog Treat 4 Pack ONLY £2.99 SAVE £2.00

pet shop gloucester pet munchies

Pet Munchies Chicken Brest Fillets 100g HALF PRICE at £1.49

Pet Munchies Beef Liver Sticks 90g HALF PRICE at £1.49

pet shop gloucester kong

Kong Wobbler Small ONLY £7.99 SAVE £4.00

pet shop gloucester nature diet

Nature Diet Fell Good Grain Free Chicken 390g ONLY 95p SAVE 33%

Nature Diet Feel Good Grain Free Lamb 390g ONLY 95p SAVE 33%

pet shop gloucester barking heads

Barking Heads Bowl Lickin’ Chicken 2kg ONLY £9.99 SAVE £3.00

pet shop gloucester forthglade

Forthglade Complete Adult Grain Free Variety Pack 12x 395g ONLY £11.50 SAVE £5

pet shop gloucester pdigree

Pedigree Dentastix Large/Medium/Small Dog 28 Pack ONLY £5 SAVE up to 48%

pet soop gloucester beta

Beta Adult Chicken 2kg ONLY £4.99 SAVE over 25%

Beta Puppy Chicken 2kg ONLY £4.99 SAVE over 25%

pet shop gloucester iams

Iams For Vitality Adult Small/Medium Breed 12kg ONLY £24.99 SAVE £7.00

pet shop gloucester felix

Felix Pouch Mixed Variety In Jelly 40 Pack ONLY £9.00 SAVE £2.00

pet shop gloucester james wellbeloved

James Wellbeloved Small Breed Turkey and Rice 1.5kg ONLY £6.99 SAVE £4.00

James Wellbeloved Small Breed Lamb and Rice 1.5kg ONLY £6.99 SAVE £4.00

pet shop gloucester burgess excel

Burgess Excel Adult Rabbit 10kg ONLY £17.99 SAVE 20%

pet shop gloucester fiprotec wormclear

FIPROtec Spot On Cat 4 pack/WORMclear Spot On Cat 2 pack. Buy both for £12.99 SAVE £4.00 Available in store only.

pet shop gloucester flea spray

Johnsons IGR House Clear Flea Spray 400ml ONLY £6.49 SAVE £1.50

As always our monthly offers can prove very popular and can sell out in store or at the wholesalers quite quickly so do order early to avoid disappointment. Also the FREE local delivery is getting busier so please get orders in early for same day delivery. We are at the point where we may have to defer late orders until the next available slot.

The Angell Pets Team

New APL Superfood for Dogs

Our APL ranges of pet foods are very popular. From the entry level, hypoallergenic Super Premium range, to the higher meat content natural diet, Grain Free range. Many customers have moved onto these foods from poorer quality supermarket brands and noticed a marked difference in their pets appetite, digestion and coat. More have moved from over priced, supposedly premium brands and found the same thing, as well as more money in their pockets. No food will suit every single animal but the feedback from the vast majority of customers making the move has been very positive. APL Superfood is a fine addition to these existing ranges.

We are now launching a new range of foods under our APL brand. Our new APL Superfood range. This food is even higher meat content again than our existing Grain Free range and will suit customers feeding the highest end brands such as Canagan and Orijen but at a much better price point.

APL superfood

Orijen Original, an 85% meat, high quality ingredient food retails in our store for £71.99 for the largest 11.4kg bag. Canagan, a British sourced and manufactured 60% meat food (Orijen is Canadian), retails in our store for £67.99 for the largest 12kg bag.

APL Superfood, a British manufactured, high quaility ingredient food will retail in our store for £59.99 for a 12kg bags. The 2kg bags are only £1.00 and £2.50 more than the existing APL Grain Free range.

The APL Superfood Adult Dog 65 Duck is already in stock and the APL Superfood 65 Salmon should be in tomorrow for those keen to give it a try and save some money against the more expensive (although equally as good) Canagan or Orijen. All varietties of the APL Superfood are already available online in our webstore.

Of course you may be using some other brand of grain free kibble but want to try a different brand to see how it compares, both in quality, condition, digestibility and price. If you have any questions please do contact us and we will be glad to help.

Remember local delivery on all our products including the new APL superfood is FREE during the current crisis (subject to minimum order of £5. Delivery further afield for the APL Superfood large bags will be £7 per order.