Fortunately we have been able to keep our Gloucester pet shop open throughout the lock down period. We have done this by monitoring government advice, customer behaviours and expectations and especially the needs of those in our community particularly at risk from the virus. As the situation has evolved we have adjusted our opening times, provided new services and restricted non essential sales.
At the weekend the situation changed again and in view of this and changes to the products we can offer (livestock), the associated welfare needs of this livestock and changes in our customers’ behaviours, we have made further adjustments to our opening hours to cope.
A few weeks ago we reduced our opening hours to 2pm closing. This was to enable us to do FREE local delivery. A lot of our customers could not or would rather not come to us during the peak of the pandemic. We had also stopped selling animals (non essential) and actually had very few left in stock. Feeding, watering, cleaning, health checking and monitoring of the livestock is actually what takes up most of the time in the business. We were therefor able to close to do the deliveries because of the time saved by not having a lot of livestock in. As I posted below, this has now changed and we are selling animals again and so we need this time back.
Also many of our customers now feel more able to come to us and actually prefer it because they can browse the shop better than they can the website. Quite a lot like the excuse to get out after weeks of being shut in. It helps them that they can do this safely because of the control measures we already had in place in our Gloucester pet shop in the period prior to lock down. These measures, allowing social distancing remain in place. This has reduced the demand for FREE local delivery, enabling us to reduce the time spent on this service. It is still available to those requiring it but we will be starting the deliveries later in the day. In order to ensure we can still get to all the customers that really do still need us to deliver we have increased the minimum order from £5 to £10. This is to hopefully reduce the amount of deliveries further (we were delivering to some very local customers who weren’t self isolating every other day with orders a couple of pence over the minimum each time).
With the reduced time for the deliveries we have also introduced a delivery schedule, to avoid delivering to opposite ends of the patch on the same night and wasting most of the available time in one long journey. We will continue to monitor the situation and make changes if any of this causes our customers any issues.
The new schedule for FREE local delivery from our Gloucester pet shop is below along with a couple of sensible conditions.
Property must be sack truck assessible. We will leave the order at the front door of the main property, telephone the contact number given (or knock, or both) and wait until someone collects the package. We will make only one delivery attempt. If you are not in, or do not answer, the order can be collected from our shop from the following working day onward. If you can do orders to collect please do so as delivery numbers will be limited for the time being. Click and collect is available on our web store but FREE local delivery orders MUST be done by telephone on 01452 501882 and paid for in advance by card. Sorry, no cash on delivery. Cash purchases can only be done in store.
Minimum order £10 Orders must be in by 3pm for same day delivery.
Throughout the lock down we have had an embargo on the sale of animals from our store as non-essential items. No one should have been leaving home for any reason that was not essential. Food for your pet is essential, as are a number of other items, bedding, hygiene products, medicines, toys (essential for the well being of your pet) etc. A new pet was not essential, so unless it was to replace a deceased partner of a social species, or you were in the store buying your normal supplies anyway we had stopped selling animals. We knew this embargo was coming in advance so we stopped restocking with animals before the lock down happened so for the most part we didn’t have any in stock anyway.
The government has now moved to a new phase. The emphasis is moving away from “stay at home” although you should still do this if at all possible, and focusing more on responsible social distancing whilst trying to gradually return society back to normal, over time and with very strict monitoring of the results of any changes. We feel that in line with this change we are now in a position to start offering our livestock for sale again.
This is not a case of everything returning to normal. We already have a social distancing policy in place at our Gloucester pet shop. Only one customer group in the shop at any time, queuing kept to a minimum outside the shop with customers keeping at least 2m apart. Staff maintaining 2m from customers at all times. Click and collect ordering available by telephone and on line in our web store and FREE local delivery for telephone orders. We will be keeping all these procedures in place and this will have an impact on the returning sale of animals.
In normal times we actively encourage prospective owners to interact with their new pet (hold where appropriate), prior to purchase. Under the corona virus restrictions we cannot return to this at present as it would break the social distancing rules. You may ask to look at an animal in its enclosure and where possible staff will try to place the animal in a carrier for you to look at, both of these can be done whilst maintaining 2m between staff and customers but I’m afraid that is the limit of interaction before purchase. You will not be able to hold or inspect the animal further. Our staff will do all the normal pre-sale inspections and of course our livestock policy (the most generous we have found) remains in place to offer you protection.
This is the only way we feel we can return to selling animals whilst maintaining protection for our staff and customers. Please note that this service is available to customers only. We still have a policy of no browsing the animals. We have wide variety of livestock and it attracts a lot of casual visitors. During normal times this is not an issue (unless the “free zoo” visitors get in the way of genuine customers or, as happens from time to time, are disruptive – in which case they are asked to leave). However during the pandemic they represent an unnecessary risk to staff and customers and would also be preventing genuine customers from entering the premises. So for now the “Free Zoo” remains closed. We have had a couple of instances where members of the public have become abusive and/or aggressive with staff when asked to leave if they are not making a purchase and just want to “look at the animals”. Fortunately the number of these instances have been very few but they should not have happened at all. We have a zero tolerance policy toward abuse of staff and will remove from the shop anyone who decides that the middle of the worst crisis to hit the country since the war is a good time to start trying to throw their weight around. As I say it’s rare and we appreciate the rest of our community who understand the need for these restrictive practices at this time.
We update our livestock list on this website daily (or when it changes) and our web store also has all our livestock displayed with prices. All animal sales remain in store only. We do not sell animals to anyone we have not met and chatted to, about the care and welfare of the animal, first.
Finally, customers often have to have a think before making the decision whether to buy that particular animal. Quite right too, you should never rush into purchasing a particular pet. We would ask however that whilst making the decision you leave the store if it is going to take a few minutes as we cannot allow anyone else in at the same time as you so there could be a queue outside.
Difficult times call for difficult measures and we know none of this is exactly an ideal “customer experience” so we thank you all in advance for your understanding as we try to remain in business whilst protecting ourselves and our families as well as you and yours.
Our APL ranges of pet foods are very popular. From the entry level, hypoallergenic Super Premium range, to the higher meat content natural diet, Grain Free range. Many customers have moved onto these foods from poorer quality supermarket brands and noticed a marked difference in their pets appetite, digestion and coat. More have moved from over priced, supposedly premium brands and found the same thing, as well as more money in their pockets. No food will suit every single animal but the feedback from the vast majority of customers making the move has been very positive. APL Superfood is a fine addition to these existing ranges.
We are now launching a new range of foods under our APL brand. Our new APL Superfood range. This food is even higher meat content again than our existing Grain Free range and will suit customers feeding the highest end brands such as Canagan and Orijen but at a much better price point.
Orijen Original, an 85% meat, high quality ingredient food retails in our store for £71.99 for the largest 11.4kg bag. Canagan, a British sourced and manufactured 60% meat food (Orijen is Canadian), retails in our store for £67.99 for the largest 12kg bag.
APL Superfood, a British manufactured, high quaility ingredient food will retail in our store for £59.99 for a 12kg bags. The 2kg bags are only £1.00 and £2.50 more than the existing APL Grain Free range.
Of course you may be using some other brand of grain free kibble but want to try a different brand to see how it compares, both in quality, condition, digestibility and price. If you have any questions please do contact us and we will be glad to help.
Customers have been complaining and the media have been reporting, some shops are putting up prices as demand for popular items goes up. Happy to say that we have not put up a single price during the crisis and this month we have our regular wholesalers offers available so actually some prices are going down.
The easiest way to take advantage of these offers is to call us on 01452 501882 and pay by card over the telephone for collection in store or FREE local delivery. Customers not living in the local area can order online for normal courier delivery (charges will apply).
Stay at home and stay safe – The Angell Pets Team.
Angell Pets Gloucester pet shop August offers are now available in store an on line in our webstore. As usual there are some great offers this month. Have a look through and select your offer. Do hurry though as this is a wholesaler schem and they do tend to run out of stock quite quickly.
We are in our 10th year tof our Gloucester pet shop too so we have many other offers on in store to celebrate. Keep your eye on our Facebook page or sign up to our email list to be made aware as the offers coime out.
We are always looking to increase the range of stock we hold in store in our Gloucester pet shop. We have just reorganised the shop floor again to enable us to get a new order of stock in this week. We have restocked with some old favourites that are popular with our customers but that we cannot get through our regular weekly deliveries from our normal wholesalers and we have also added some new lines. One of the new lines is actually both. It is a new brand to replace the brand we used to stock but can no longer get. Turns out to be the same product with a different label.
Komodo Nano Vivariums
These are our favourite enclosures at our Gloucester pet shop for housing tarantulas and other inverts. like mantids. They are glass, so easy to clean, well ventilated and stakable (for the larger collections. The larger sizes can also be used for small amphibians or reptiles (some of the smaller gecko species). We have stocked these before and they are always popular but due to minimum order levels are not always available.
Komodo Terraced Water Bowls
These heavy resin bowls will grace any vivarium. Will not be overturned by even the most active of lizards or snakes. We always sell out of these quite quickly. I have just found out the real reason they were on the order though. Billie wanted one to match the hides she has in her hognose viv. Cheek.
Hugs Dog Beds In Grape And Teal
We have a new range of Hugs dog beds in stock at our Gloucester pet shop in two attractive colours. These come in rectangular and oval formats and compliment our other ranges of beds already held at the store. Theyt are also very reasonably priced considering their stylish design.
Geo Range Of Cat Scratchers
This is a new product and we only have one model from the range in so we can make ourselves familiar with the product. They looked good in the brochure but we like to know what we are selling. From first look the model we have in stock looks like a winner and again is very reasonable priced as it is an activity toy as well as a scratcher.
Happy Pet Bird Toys
A return of a range of old favourites to our Gloucester pet shop. With a couple of exceptions, we have stocked all these toys before and they sell out quickly everytime. Good value and will keep the fussiest of birds occupied for hours. We also have a couple of new items to expand the range further.
Happy Pet Crafty Creatures Range
Back by poular demand, this range of soft dog toys in the shape of some of the animals we sell!. Spiders, geckos and chameleons. We also have Chuckie the chimp back in our Gloucester pet shop for the first time at Hucclecote.We stopped stocking him at Southgate Street because the drunks would continually set him off and it drove Bille mad. Not a problem we have now we are out of town thank goodness, so Chucky’s back.
Komodo Turtle Food Range
We stocked a very popular turtle food product range for a number of years. However the supplier became less and less reliable, to the point where we were finding placing an order a bit of a lottery as to what, if anything, we would recieve. We have been looking for a suitable replacement and have been disappointed with the alternative products. We saw this new range in the brochure and thought it looked good. Turns out it is the old product supplied under a their own brand name via one of our other suppliers. Result. We have limited numbers of each item this time round because we were not certain how good it would be. Now we know it is our old product, so popular with our existing customers we will order more next time.
We always have a range of different flavour jelly pots in store but now we have even more. All the favourites with some exotic additions like melon. Always popular with birds, reptiles and invertebrates.
We will obviously keep trawling the trade press for new and innovitive products to stock in our Gloucester pet shop so keep up to date by visiting the store, checking out this blog or our Facebook page, visiting our webstore or signing up to receive regualr updates. Of course you could do all of the above.
In celebration of the 10th anniversary of our Gloucester reptile shop we have 10% off all Exo Terra and Viv Exotic vivariums for the rest of this week (until Saturday 13th July 2019).
Exo Terra glass terraiums make excellent enclosures for some of the higher humidity species we stock in our Gloucester reptile shop. Species such as crested geckos, frogs and other amphibians, chamleons and water dragons.
Viv Exotic are an ever expanding brand and make wooden, glass fronted vivariums with excellent ventilation, for anything from a Kotschys gecko, leopard gecko and other smaller reptiles, up to larger snakes and monitor lizards.
We stock both ranges of vivariums in our Gloucester reptile shop as well as all the ancillary equipment, the reptiles themselves and a good range of live, dried and frozen foods.
We also sell and can give expert advice on complete packages for all the reptiles and amphibians we have in stock and have access to even more by pre-order. Do pop in and see us in our Gloucester reptile shop. Out of town, with easy access by car or bus and with ample FREE parking in our parades large private carpark
Way back in 2009 I was coming to the end of my martial arts teaching career due a combination of injury and wear and tear. I was looking for something I could do as a career that did not involve working for someone else. I had had enough of that with previous employers and had been spoilt by being self employed as an electrician (which I hated) and a martial arts instructor (which I loved). It was whilst out delivering leaflets for my martial arts academy in Tewkesbury that I noticed that just about every every house (near enough) had some sign of animals. This one had a barking dog, that one had a cat flap, this one had a load of bird feeders, that one had a rabbit hutch. One even had a sign saying “beware of the snakes”! I have kept a huge range of animals throughout my life, have an honours degree in biology and have lectured on various courses on relevant subjects so even I was able to put two and two together and the idea of Angell Pets took form. I had no funding, no knowledge of how to start such as business or where to locate it but you don’t become a martial arts instructor unless you are quite driven. Within a few weeks I had resolved all the problems I could think of and formed a company and our Gloucester pet shop was born.
I borrowed a lot of money against an old endowment policy I’d had for years, and incorporated the company on 23/06/09. We then found a suitable property close to home in Abbeymead, purchased all the shelving, tills and everything else you need for a shop, sourced suppliers, enrolled on the courses needed to obtain a licence, commissioned a website and jumped right in. The whole process, from forming the company to opening the doors of our first Gloucester pet shop took just under 6 months and we finally opened on 17th of December 2009.
We stayed in our first shop in Mead Road for the next five years. Over that time we introduced new services such as free home delivery, a webstore, a new information website, an offers email list and our Facebook page. Despite being launched during a double dip recession, the business thrived and grew every month. Unfortunately, when the lease came up for renewal the landlord wanted the property back for themselves and we had to look for a new location quite quickly. We thought we had found a good new spot at the quays and managed to move the entire business across in only two days! (although there was a couple of months of late nights preparing the new premises and decorating the old).
Unfortunately we did not take into account the stupidity of Gloucester City Council who, at the behest of the Quays development and against the wishes of smaller local businesses, decided to close the local carpark and promptly killed our business overnight. This happened 6 months after we moved in and cut our takings in half. We were tied into a lease for a minimum of 3 years so spent the next 2 1/2 years just scraping by. If it hadn’t been for the launch of our boarding service we would have gone under. Thanks Gloucester City Council.
As soon as we were able to get out of our lease (not cheaply, it cost thousands) we did and found our current property in Hucclecote. The move was not so easy this time. Both properties needed a lot of very expensive works. The Hucclecote site was an old Barclays branch and their contractors wrecked the inside of the building taking out their kit, plus maintenance of the building had not been kept up. They also left behind the vault door which alone cost a few thousand to remove. Worse was the work we had to do on the old property. In order to implement the break clause in our lease we had to carry out a lot of remedial work. Every piece of wood had to be glossed, every wall emulsioned, every piece of flooring replaced (3000 sq ft), shutters that had not been touched in the the 20 years before we got there serviced, the roof cleared of years of debris and repaired where it had been damaged from people going up there without permission (now you know why I was annoyed when the rugby painting on the cafe next door was put up without any consultation with us – it cost me £450 in repairs). Unfortunately most of this work was a complete waste of time and money. We knew, even as we were carrying out the works that the new tenants were going to rip most of it out and sure enough, one week after moving I looked in to see half the new flooring pulled up and stacked ready to go to the tip.
It was whilst carrying out the remedial works (fitting the carpet tiles that are now buried in the ground at the landfill site) that I injured my spine. This is what was responsible for us having to stop our free local delivery service, I can no longer walk too well and lifting anything is out of the question. I managed to keep it going during the move, when we were operating from a storage unit but had no option but to cease it when, whilst painting a piece of skirting in the new shop I was unable to get up because my legs were too weak. After finally going to the doctors I have been diagnosed with a reasonably serious condition that is not going to improve. I also became quite ill last summer so Billie stepped up and has been running the company since, doing all the work that at one point we had six staff (including myself) doing. George has also been helping out when he can and even Albert stepped in during a break in his studies.
However, despite all the problems with recessions, leases, idiot councillors and illness lining up to hold us back, we have made it to 10 years of our Gloucester pet shop and are still going strong. To mark this anniversary we will be having lots of offers on between now and December in celebration. This will be in additon to, not instead of, our regular monthly deals we already offer. Ever since we opened we have made sure even our usual prices have remained competitive and with all the offers coming up, there will be some real bargains. Like our Facebook page or sign up to our email list to be kept up to date with the latest bargain.
So visit us in our Gloucester pet shop at Glenville Parade in Hucclectoe. Lots of FREE parking and right on the number 10 bus route.
Angell Pets Gloucester pet shop June special offers now avaiable. We have a great list of special offers again this month. All offers are available in our Gloucester pet shop and on line in our webstore. These offers are always popular so you may wish to call on 01452 501882 to check we still have what you require in stock or messaging us on our Facebook page.
It seems a bit harsh but I am afraid it is true in all but a very few cases. Wild animals have the ability to respond to changes in their environment. If they feel cold, they will move to a more sheltered or warmer spot, if they are afraid, they will run away, if they are thirsty they will find water and if they are hungry, find food. Each species evolves and adapts to eat a particular type of food and retains this ability to respond to changes in and around it. It has response-ability. Put an animal in a captive environment and you have removed this ability to respond. Now if it is thirsty it can only drink if you provide the water. It can only eat if you provide the food. You have taken on its response-ability. If you are not a responsible pet owner then it’s the animal that suffers the consequences.
So a dog can only eat the food you provide. It will however retain its natural instinct to eat whatever it can, whenever it can, as in the wild it does not know when it will find another meal. The expression to “wolf it down” comes from the ability of a wolf to eat huge amounts of food in one sitting (then to spend days resting with a distended stomach whilst it digests its massive intake of food or regurgitates some for its pups and other pack members). If the owner presents the dog with too much food or inappropriate food, the dog cannot be blamed for eating it. It will not stop when it has had sufficient, it will keep going until it cannot fit more in and will usually still eat treats if you, the leader of its pack offers it some. Offer a dog poisonous food such as chocolate or grapes/sultanas etc. and it will eat it, to its own detriment because you gave it to him.
So you are in control of your dogs food intake. Yes they will scavenge things you would rather they did not but in the house and garden you control that. If the dog eats the Sunday joint off the side then I’m afraid it’s your fault for leaving it exposed. If the dog eats some Christmas cake and ends up at the vets. (at best) then, well you guessed it. What a lot of people don’t realise is that some foods that are suitable for humans are not suitable for dogs. Chocolate, grapes, avocados are all poisonous to dogs.I was explaining this to a customer once and a lady interrupted and told us that her granny had fed her dog a bit of her chocolate every day for years and the dog was fine. I explained that my mother in law is in her 80s and has smoked 20 cigarettes a day her whole adult life and is still going strong, I wouldn’t however, recommend it as a lifestyle choice. Some foods are just poisonous to dogs, it’s a question of the dose and the individual dog but they are poisonous.
So you have a dog and you don’t feed it human foods, You go to the supermarket and get dog food and dog treats so you have done your bit and if the dog gets fat now it’s not your fault is it. Wrong. Firstly, do you follow the feeding guidelines on the food? Are you reducing this amount if you give the dog a treat? Do you even know what is in the food you pick off the supermarket shelf? If you did you would probably realise you are giving your dog chicken feed.
There are rules for the terms used on dog (and cat) food packaging. If it says “fresh” chicken, then that is what was used to make the food, fresh chicken meat. If it says chicken then its still chicken but it may have been previously frozen of dried for storage. If it says chicken (or poultry) meal then that is the rest of the carcass, after the meat has been removed, ground up into a bone and cartilage meal (a necessary part of the food, it’s where the glucosamine, condroitin and calicum are found). If it says meat and animal derivitives then you might want to reconsider using this food. This term is for what is left when you have taken away the meat and the bones, ie not a lot! You will find that for foods that list this, the first ingredient on the ingredients list is nearly always cereal, or wheat, or maize. The protein content of the food will not come from meat as there is too little in the food but from wheat and maize gluten. In other words it is a bag of cereal with a bit of nondescript meat product mixed in – chicken feed, not dog food.
The other thing about these foods is that whilst they don’t have a lot, if any, meat they do have a lot of carbohydrate. The one thing that is guaranteed to make a dog put on weight and get fat is carbohydrate. A dog needs very little of this, if any. It gets its energy from fat and protein. High levels of carbohydrate get converted straight to fat deposits. Some of the worst foods even have added sugar, totally wrong. It is not added to improve pallatability, dogs have far fewer taste buds than us and don’t taste much, it’s all smell. It is there because a lot of these foods are made from waste products from the human food processing industry, which already have sugar added and we know what a problem we have with high sugar content childrens’ cereals. Where do you think the waste from this industry goes? Who owns the leading supermarket brands of dog food? Do they also own the largest supermarket brands of childrens’ cereals? Hmmm. Would you feed your child meat paste sandwiches and cake every meal for the rest of its life? No of course not but people are feeding this to dogs all the time and this is usually where the problem is.
If you feed your dog the correct, appropriate food and treats, follow the feeding guidelines and obviously give it plenty of exercise, you can be confident that you will have a healthy and fit dog that will live longer than a dog fed on supermarket food. However you will also probably have to deal with people telling you your dog is skinny. It isn’t but we are all so used to seeing overweight dogs that when we see one that is as it should be we think it looks thin. It is just perception. Most (around 90%) of dogs are overweight. A lot are obese, we just don’t notice any more. Unfortunately as with humans, being overweight greatly reduces the dog’s life expectancy and introduces a host of other conditions that make its later life uncomfortable and expensive..
To avoid all the problems associated with a poor diet, feed your dog on proper food. We sell frozen meat, bones and vegetable mixes. A raw food diet is probably the best, it is certainly the most natural. However we all live busy lives and I know for sure that I would forget to defrost the food in time, be in a rush during preparation etc. For this reason I do not use this option (although they do get it occasionally). Instead I feed a good quality, grain free, high meat content kibble. Obviously meat is expensive these days and the higher the meat content of a food, the higher the price of a bag. However the amount fed is lower, so cost balances out somewhat. Also as a side benefit the dog will poop less and the poops will be of a better consistency and easier to deal with. This alone is often reason enough to change food.
Alfie, the Jack Russel in the photo would cost 32 pence per day on APL grain free turkey. 32p a day! That is it. He doesn’t need anything extra. If he has a treat then he has less food that day. My dog, Venus (below) would cost £1.20 a day. She is a staffie/lurcher cross, weighing 31kg. If you can’t afford 32p a day to feed a Jack Russel it would be better not to have one, rather than buy supermarket food and own a little barrel. In any case it would still probably work out the same or more for supermarket food anyway. As for wet food, unless you have been advised by a vet. for very specific reasons then forget it. You are just buying a tin of water (check the packaging, most wet foods are 70-80% water, sometimes disguised by terms such as “aqua” or “moisture”) with poor quality ingredients That’s why people used to add mixer, which is just wheat biscuit. I worked it out for my cousin once, for his dalmations which he fed on the cheapest tinned dog food I was able to source for him. It still worked out cheaper per day to switch to the most expensive, highest quality grain free, high meat content (85%) dry dog food we stock,. Unfortunately, even though I worked it all out for him, listed all the benefits and showed him how much he would save, he could not see past the price of the bag of Orijen, versus the price of one tin of Breederpack wet food. Ho Hum.
So how do you know if your dog is overweight? Sadly if you don’t already know then it probably is. But as a rule of thumb it goes like this. Looking from the side you should see a definite difference between the chest and abdomen areas on the underside of the dog. The line should swoop down from the neck, around the chest, rise up significantly to the abdomen and back down where it meets the back legs. you should be just able to see the outline of the vertebrae above the hips. Just, they should not be protruding. Looking from above the sides should curve in behind the chest and flare out again at the hip and you should be able to see the outline of the ribs under the flesh (obviously this is more difficult on long and wire haired dogs). Observe the outline, not see ribs poking out, the difference is obvious. Now these rules are general, a greyhound has a much more pronounced line on the underside than a labrador but it still holds true. If you look at your dog and its chest line to abdomen look straight or from above has no “waist”, your dog is fat and could do with losing a few pounds. This is not anything to do with looks. It is just that a healthy, fit dog is going to live longer and have fewer issues as it ages than a poorly fed, over weight one. It is not a judgement. Yes you are responsible for it but that in a way is a good thing. It just means you are able to do something about it. Don’t feel bad or “judged” because it is the case, there are that many over weight dogs around it has become the norm and we have become inured to it.
Where I come form the phrase “fit as a butchers dog” is much used. There is a reason for the phrase existing. The butchers dog was getting the right diet whilst the rest were eating the scraps we throw away. Now we just allow others to put the scraps in bags and sell it back to us in supermarkets.