With the move from Southgate Street to our new shop in Hucclecote we have been unable to stock birds. Birds have a very efficient respiratory system, the down side of which is that they are susceptible to anything airborn. We have been decorating various sections of the shop since we moved in and so have been unable to stock birds due to the paint fumes. This is now completed in the main shop area and so we are now able to re-stock with birds.
The first of the birds came in last week and we now have the following in stock:-
Now we are back in a permanent base we have relaunched our wholesaler’s monthly offers scheme. We are cheaper than Pets at Home and Jolleys for most things anyway but these offers beat on line suppliers too. If you add on the savings you get with our customer loyalty scheme (effectively an additional 2.5% off everything you have bought) it make our prices even more attractive. With FREE car parking and friendly, knowledgable service, why go anywhere else? Don’t forget, if we don’t have what you normally buy in stock we can probably get it. We are a small, independant business and that means we can be extremely flexible with what we stock.
As a bonus for April, we have launched these offers early and they are avaiable in store and on line from today.
Recently there have been some high profile closures of some large retail names and reports of yet others getting into serious difficulties. There are lots of reasons companies get into problems and I am sure that for some of these undertakings there may have been management issues but the main cause is being put down to a failure to respond to, or at least being slow to respond to, changes in their customers’ shopping habits.
There are two main reasons usually given. One is the percieved switch to on line shopping. This could obviously effect us. However with on line shopping, the customer is normally just buying a product they have seen elsewhere and that does not require any forethought. With us it is a little different. We sell some quite specialist products that need an expert to explain the choices available to the customer and in the case of animals we do not sell these on line at all, as we do not believe anyone should buy an animal they have not seen before. Also we are not comfortable couriering animals to people we have never met as we feel we have a responsibility to the animal. Obviously not everything we sell needs this level of support and so we do have an on line web store as well, for the convenience of our more distant customers and so people can see what we stock.
The other reason given is a bit of a more recent change but is having a huge effect on everyone from superstores and supermarkets to any chain with a mainly out of town presence. Customers are shifting to smaller, more local shopping trips instead of large weekly or monthly expeditions to the out of town complexes. Shops like Toys R Us, Maplin, Countrywide have all now gone or are in serious trouble as well as a lot of restaurant chains that tend to inhabit these out of town retail parks.
This change is also effecting our section of the industry. In the past the trend has been away from local pet shops to larger chains on retail parks. This is changing. Customers are starting to recognise the convenience of a local store and the better levels of service and advice they can get. In our case we are actually more competitive on price as well. For customers it is starting to become a bit of a no brainer. Why travel a few miles to a faceless chainstore, staffed in the main by retail assistants with nothing more than a basic level of knowledge of the pets they are selling and the products they need and then to pay more for the privilege as well!
So it was nice timing for us to have moved away from the Quays area, with its over priced shops and poor parking, to a local precinct with ample free parking, close to our main customer base but with good links to further afield. Of course you could always drive all the way out to a pet supermarket if you want but why pay more?
We have stocked Ezy Dog products for some time, however as part of our restocking of the new shop we have to make a bit of space. With this in mind we are offering all our remaining stock of Ezy Dog collars, leads and harnesses at half price.
This offer is open to in store and web customers. It is only for existing stock so do get in quick before the items go.
Following on from our move to Hucclecote we are now growing our list of livestock in store and available to order. Every now and then I post the current list. I don’t do it too often as it changes almost daily but a quick post of what we currently have is often welcomed by our customers.
We do not have birds or fish at present. We can’t stock birds until we have finished painting because of the fumes and the area where the fish are going has only just been re-plastered ready for the tanks to go in. Obviously the tanks have to be matured before we can put fish in them.
Please note this list is only what we have in store and does not include the much larger range available to order.
So here is the current list as it stands today, it will be changing tomorrow.
Unfortunately, due to ill health we are having to temporarily suspend our popular free local delivery service with immediate effect.
Whist carrying out remedial works to our old property, prior to leaving I developed a few symptoms in my legs that have progressively worsened over the last few months during the move. After being persuaded by the family to get it checked out I have been informed that I have some rather serious damage to my spine that is going to require surgery. So, for the time being I have been forbidden to lift or carry anything and will not be able to for a few months after the required surgery.
I appreciate that the service is relied on by many customers but the injury is such that it could suddenly become life changing. I hope everyone understands that I cannot take that chance and need to have the surgery ASAP to prevent that happening. In fact the doctor originally told me I had to go in that night when she saw the results of the scan, so it’s quite bad.
We do have one or two disabled customers that cannot make it into the shop and we have taken steps to ensure these few customers can still receive their deliveries but as this is in Billie’s little Ka we can only do this for a select few who really can’t get to us.
We have a few deliveries already booked for this week and these will still be done by Billie but that will be it for a few months at least.
Sorry for the inconvenience but we now have a large car park and are much more accessible for most customers to collect in store. I have also changed the website this morning from the free local delivery option to collect in store, so customers that like to place their orders on line still can.
I haven’t really posted much recently about our Gloucester pet shop. This has been due to the huge amount of work we have had to do involved with moving premises. I often get asked why we are moving and in fact still get asked why we moved from our original pet shop in Abbeymead. Well, it’s certainly not a decision we have ever taken lightly. The amount of work involved is tremendous and it is extremely expensive so we have only done it when forced to.
The original location for our Gloucester Pet Shop In Abbeymead was ideal for us and our customers. Right in the middle of a large housing development, withing walking distance of home, with a large free car park, close to other local amenities. The rent was way above market rate however and we were subletting from the people who were responsible for that. We have now had two subsequent properties, both of which are larger but are less rent and rates than Abbeymead. In the end we were forced to move from there, not through our own choice but because the lease expired and our landlord would not renew it as they wanted the premises for themselves.
The next location of our Gloucester pet shop was in Southgate Street. When we first moved our takings dipped significantly. This was not a surprise, it’s like starting a new business. Over the next six months we grew the business back to a level only just below that in Abbeymead. However we then had the rug pulled from under us by Gloucester City Council. At the behest of the Quays development they closed the nearest car park. I objected at the time but was told “we’ve carried out research and it shows that closing the car park will have a negligible effect on local businesses”. I don’t think anyone’s definition of negligible would include wiping 50% off our takings, virtually overnight. You can’t believe how frustrating it was to hear “the parking’s rubbish round here” every day! We had to move in order to survive. Unfortunately, as we were tied into the lease for three years we still had another 2 years to wait out with very little income. Our staff level went from a peak of 6 down to 2. On top of that the daily threat of violence toward staff from the idiots that frequent that area becomes a bit much, especially when your not getting paid to put up with it!
Anyway that is all behind us now and yesterday we opened a new Gloucester pet shop in Hucclecote. Well, we opened phase one. There is a lot of work to do on this property due to the condition it was left in by the previous tenant so we are having to do it in stages. Phase one is the left half of the shop and we have restocked with the wide range of quality food and accessories we are known for. Billie is currently working on phase two, which is our boarding and quarantine facility. Once that is completed in the next week we can move onto phase 3 which is where we will be stocking the animals and opening the shop out to fit in more floor space.
So come visit us in our new Gloucester pet shop at 2-3 Glenville Parade, Hucclecote, Gloucester GL3 3ES. The shop space is larger again and we have ample FREE parking. It’s perfectly located for Hucclecote (obviously), Abbeydale and Abbeymead, Brockworth, Matson etc. and is close to and easilly from accessible from, Churchdown, Longlevens, Tuffley, actually anywhere is Gloucester and Cheltenham.
It’s a bit of an odd one this year for Angell Pets as of course the new shop is not open until we have completed the refurbbishment work. This won’t be until the new year now but we are still trading over the telephone and online. Our trading times and deliveries for the Christmase period are below.