Exo Terra, along with all the other Hagen brands such as Fluval, Marina, Glo, VivExotic etc. was starting to suffer from poor after sales support from some of the on line sellers of their products. The brand recently took the decision to regain control over who could sell their products to ensure buyers could be confident the seller knew what they were selling, could give advice where needed and provided after sales support and of course, actually held their products in stock.
Angell Pets have been through Hagen’s (Exo Terra parent brand) rigorous approval process and have obtained approved supplier status. This is because we stock the products, have access through a number of routes to replacement stock, have qualified staff that are able to give advice both on the products and the animals associated with them and are able (and willing!) to give after sales support to customers that use our on line web store and our “real” shop in Gloucester.
You can tell if a supplier is approved and therefore able to sell and support Exo Terra products because they will display the logo. If this logo is not displayed, don’t buy from that “supplier” as the products have not come through the official channels.
The Exo Terra range is a well known and respected brand within the hobby and is constantly being reviewed, updated and improved. This is why we are proud to be listed as approved Exo Terra (and other Hagen brands) stockists.
If you wish to buy an Exo Terra product you can go on line to our web store and order that way, call us on 01452 501882 or drop by the shop in Gloucester. If you have any questions regarding Exo Terra products or keeping any animal do feel free to contact us by any of the above means or using the contact form on this site.
The Exo Terra range is quite large (the full Hagen brands range absolutely huge!) and we do not claim to have every product in stock at all times. Those we do not currently have are only a few days away at most however so if you need an Exo Terra product that you cannot see on our web site just call us and we will order it in for you.
Don’t forget, local Exo Terra customers also benefit from Angell Pets’ FREE LOCAL DELIVERY service on all purchases.
The Angell Pets Team