Face Masks Mandatory In Store From 24/07/20

As part of the governments relaxing of lock down measures and attempts to prevent a second spike in corona virus infections, face masks will have to be worn in shops from Friday 24/07/20. In response to this latest change in regulations we have updated our corona virus proceedures.

All customers will have to wear a mask to come in the shop from Friday until further notice. We appreciate that some people are exempt. However we have no way of checking if someone is in one of the exempt categories or not, so this is a very difficult situation for staff to manage. To keep it fair to everyone and to avoid any argument, only customers wearing masks will be able to come inside the shop. Exempt customers will be served at the door or can use our FREE home delivery service as most exempt customers (not all) are more at risk from the virus anyway and staying home would be safer for them. We have posted the following note on the door for anyone who does not receive a message before hand, although it has been widely reported in the media anyway.

The wearing of masks does reduce the risk of spreading the virus so it also allows us to let more customer groups in the store at a time (currently limited to one customer group). However we will still be limiting the total number of customers in at any one time, at our discretion. Due to this we are still not allowing general members of the public in to just look at animals with no intention of making a purchase.

In the last few weeks, as lock down measures have been eased and more people are out and about we have had too many non customers being abusive and aggressive to staff. We have been told to F off by an actual customer when he was asked to wait until the lady at the counter had left before coming in, had abuse hurled at staff when people have come in to kill time and have not been allowed to look at the animals as we have had genuine customers outside waiting, had grown men push past staff and shove their face next to them whilst they were feeding the reptiles, just to get a better look and then storm out when asked to maintain a safe distance. The list is getting longer every day. We have always had a zero tolerance policy to abuse of staff and anyone behaving in this manner will be leaving immediately. The virus has not gone away and in order to stay open we must follow government guidelines no matter what the public thinks of its efficacy or even what we think ourselves. It is a difficult situation for retail staff to find themselves in and we will not be engaging in arguments as to whether or not a mask is necessary. Staff do not have to wear masks under the regulations but to make genuine customers more comfortable and to head off the “why should I when you’re not” comments from the non customers; we will be wearing masks as well when customers are present.

Thank you in advance for your understanding as we all try to come to terms with the change in requirements.

The Angell Pets Team

April 2020 Offers Despite The Corona Virus – FREE Local Delivery Available On All Offers

Customers have been complaining and the media have been reporting, some shops are putting up prices as demand for popular items goes up. Happy to say that we have not put up a single price during the crisis and this month we have our regular wholesalers offers available so actually some prices are going down.

Our April offers can be purchased on line by clicking on the link, purchased by card over the telephone for FREE local delivery on all orders over £5 or purchased in store during our temporary opening hours.

Skinner’s Field & Trial Muesli Mix 15kg ONLY £16.99 SAVE £3.50

Burgess Adult Cat Chicken & Duck/Scottish Salmon 10kg ONLY £21.99 SAVE over £10.00

Bakers Adult Dog Complete Beef & Vegetables 14kg ONLY £20.00 SAVE £5

Company of Animals Pet Corrector 30/ml/50ml ONLY £3.99/£6.99 SAVE over 30%

Harringtons Adult Dog Grain Free Chicken 2kg ONLY £4.99 SAVE 30%

Dreamies Adult Cat Treats Chicken/Beef/Cheese/Salmon 60g 2 for £1.50 (in store and telephone orders only)

Good Boy Chewy Twists with Chicken 90g ONLY £1.99 SAVE £1.00

Hollings Tripe Sticks 500g ONLY £6.49 SAVE over £2.00

Yakers Dog Chews Medium 2 Chews/Extra Large 1 Chew ONLY £7.49 SAVE £4.50

Pointer Assorted Small Bones/Beef Gravy Bones 1.5kg ONLY £3.49 SAVE over 33%

Burns Puppy Complete Chicken and Rice 12kg ONLY £37.49 SAVE over £10.00

Tetra Pond Sticks 1 Litre/100g Only £2.89 SAVE 30%

Purina One Adult Cat Chicken 3kg ONLY £10.99 SAVE over £4.00

Whiskas 1+ Cat Complete with Chicken 7kg ONLY £12.99 SAVE over £7.00

James Welleloved Adult Dog Turkey & Rice/Lamb & Rice 2kg ONLY £7.49 SAVE £3.50

The easiest way to take advantage of these offers is to call us on 01452 501882 and pay by card over the telephone for collection in store or FREE local delivery. Customers not living in the local area can order online for normal courier delivery (charges will apply).

Stay at home and stay safe – The Angell Pets Team.

Corona Virus, Self Isolation And Stockpiling

We have noticed in the last couple of days that there has been an increase in sales to individual customers. Customers that usually buy one bag of dog food a month are buying two or three, customers that usually buy three boxes of locusts are getting six oir eight. Obviously this is so that if they are forced to self isolate in the event of them catching Corvid 19, they can be sure they have enough supplies in for their animals. Whilst this is understandable it has meant that some regular customers are finding that their normal supplies are not on the shelf when they need them and although it only takes us a few days to restock and we have no issues with any suppliers, it does lead to more people panickling that they are going to be without.

Pet shop Gloucester

In an attempt to both alleviate the need to “stock up” and to help out if any of our customers should actually need to self isolate (i.e. people that do have or are suspected to have the virus or vulnerable groups such as the elderly) we are introducing free home delivery for anyone who has had to go into quarantine. If you are genuinley having to self isolate and cannot get out to buy supplies, call us on 01452 501882. You can order and pay over the telephone (subject to a minimum order value of £10), we will then deliver to your house, give you a call to tell you we are there and leave the product at your door for you to collect when we have gone. No need for any contact.

Please note, this service is only for genuine cases of self isolation. We are a small family business and are not currently set up to do a full home delivery service at the moment due to my own on going health conditions. If you are not self isolating we have a large FREE carpark at our shop in Hucclecote. We just want to do our bit to help out those unable to make it to us because of the current Corona Virus situation and to reduce the impulse to bulk buy and spread the available supplies amongst all our customers. Thank you in advance for not abusing this service.

The Angell Pets Team