Exo Terra, along with all the other Hagen brands such as Fluval, Marina, Glo, VivExotic etc. was starting to suffer from poor after sales support from some of the on line sellers of their products. The brand recently took the decision to regain control over who could sell their products to ensure buyers could be confident the seller knew what they were selling, could give advice where needed and provided after sales support and of course, actually held their products in stock.
Angell Pets have been through Hagen’s (Exo Terra parent brand) rigorous approval process and have obtained approved supplier status. This is because we stock the products, have access through a number of routes to replacement stock, have qualified staff that are able to give advice both on the products and the animals associated with them and are able (and willing!) to give after sales support to customers that use our on line web store and our “real” shop in Gloucester.
You can tell if a supplier is approved and therefore able to sell and support Exo Terra products because they will display the logo. If this logo is not displayed, don’t buy from that “supplier” as the products have not come through the official channels.
The Exo Terra range is a well known and respected brand within the hobby and is constantly being reviewed, updated and improved. This is why we are proud to be listed as approved Exo Terra (and other Hagen brands) stockists.
If you wish to buy an Exo Terra product you can go on line to our web store and order that way, call us on 01452 501882 or drop by the shop in Gloucester. If you have any questions regarding Exo Terra products or keeping any animal do feel free to contact us by any of the above means or using the contact form on this site.
The Exo Terra range is quite large (the full Hagen brands range absolutely huge!) and we do not claim to have every product in stock at all times. Those we do not currently have are only a few days away at most however so if you need an Exo Terra product that you cannot see on our web site just call us and we will order it in for you.
Don’t forget, local Exo Terra customers also benefit from Angell Pets’ FREE LOCAL DELIVERY service on all purchases.
Exo Terra, one of the most popular brands in the trade and makers of some excellent products have reduced their prices. This came without any fanfare from the manufacturer or the wholesalers and is just another manifestation of the current “negative inflation” trend.
Over the last few months we have been able to reduce prices of a number of stock items as a result of negative inflation. These have included bird seed bulk sacks, small animal accessories etc. Also we have frozen prices on Royal Canin and other pet foods even though the manufacturers have put up their prices (we thought it unfair given the current downward trend in price). We are pleased we can now include a range of Exo Terra products in these reductions. We already had promotions on a number of Exo Terra products, including glass terrariums and the excellent turtle terrarium kit and we are now in the process of reviewing all the products and reducing prices where appropriate.
We are pleased we already reduced prices on a lot of Exo Terra products. I won’t include them all here, the range is too big but here are some examples of products that have dropped in price this week as well as some promotions we have on.
Exo Terra waterfall in small to large. They work with a small pump that sits in the base of the assembly and pumps water to the top through a small hose that then runs down the face of the waterfall into the reservoir at the bottom where the pump sits. The medium and large versions aslo have a small reservoir half way down to take an optional fogger.
A few problems we have found using these Exo Terra waterfalls in our display vivs. include the reservoir running low through evaporation and the pump being very intolerant of running dry (they burn out quite quickly if the go dry), blockage of the pump from substrate or dead crickets etc. and the just awkwardness of the assembly to clean out leading to the water being left a little too long and going off. It really is just too much work to do every couple of days, especially if you have the Exo Terra waterfall in amongst a complex display viv.
A cheap, easy to install improvement can be made that drastically reduces the amount of cleaning required, improves the amount of water flow (the Exo Terra waterfall pump itself generates quite a low flow) without causing splashing all over the viv. and improves the quality of the water.
We replace the Exo Terra waterfall pump with aSuperfish Aqua 50 filter pump. It is larger overall but still fits neatly into the reservoir or the Exo Terra water fall. It has a higher flow rate than the Exo Terra waterfall pump and has an very efficient cartridge filter. This will clean out and solids from the water in the Exo Terra waterfall and will allow nitrosomonas and nitrobacter bacteria to grow in the filter membrane which will remove ammonia and nitrate (products of biological breakdown of waste) and keep the water clean and fresh for much longer, reducing the frequency of cleaning and improving the quality of the water available to your reptile to drink (we typically use them with chameleons, tokays, etc.). The pump in the Superfish Aqua 50also has a higher tolerance to running dry than the Exo Terra waterfall pump (although this still is not to be recommended) and has an easy to change and inexpensive cartridge filter.
If you have and Exo Terra waterfall it is well worth giving this small improvement a go. Save yourself some work and improve the environment of your animal for very little cost.