Christmas opening hours

It’s a bit of an odd one this year for Angell Pets as of course the new shop is not open until we have completed the refurbbishment work. This won’t be until the new year now but we are still trading over the telephone and online. Our trading times and deliveries for the Christmase period are below.

Wednesday 20/12/17 10:00 – 17:00 Normal delivery schedule

Thursday 21/12/17 10:00 – 17:00 Normal delivery schedule

Friday 23/12/17 10:00 -17:00 Delivery to all local areas

Saturday 24/1217 10:00 – 17:00 Order for collection from shop only, no deliveries (for those last minute “Oh, I forgot the dog food!” moments…)

Sunday 24/12//17 CLOSED

Monday 25/12/17 CLOSED (no dleveries)

Tuesday 26/12/17 CLOSED (no deliveries)

Wednesday 27/12/17 10:00 – 17:00 Normal delivery schedule

Thursday 28/12/17 10:00 – 17:00 Normal delivery schedule

Friday 29/12/17 10:00 – 17:00 Normal delivery schedule

Saturday 30/12/17 10:00 – 17:00 Order for collection from shop

Sunday 31/12/17 CLOSED

Monday 01/12/18 CLOSED

Tyesdaty 02/12/18 Back to normal opening times and delivery schedule

A merry Christmas and a happy new year to all our customers and see you all in the new shop in the new year.

 

The Angell Pets Team

Angell Pets Opening Soon In Hucclecote

After what seems like forever we have just received the keys to our new premises. Our new  Gloucerster pet shop will be in Hucclecote. Unfortunately there is a lot of work to do before we can open the doors to the public, especially since all our contractors are shutting down for Christmas. To speed things along we will undertake as much work as we can ourselves over the holiday period but it is still going to be several weeks before we are ready.

pet shop gloucester

In the mean time you can still take advantage of our FREE local delivery service for all your pet supplies. To order just call us on 01452 501882 or go on line.

Our new premises is at:-

2/3 Glenville Parade, Hucclecote, Gloucester GL3 3ES

We look forward to seeing you soon in our new Gloucester pet shop.

The Angell Pets Team

Gloucester Pet Shop – Angell Pets Is Moving

Angell Pets opened in 2009 with our first Gloucester pet shop in Abbeymead. We were there for five years but unfortunately had to move when our lease expired and our landlord would not renew it (they wanted the premises for their own business). We took this as an opportunity to expand our business by moving to a larger property by the Gloucester Quays that enabled us to further expand our range and add additional services to our Gloucester pet shop, such as boarding for small animals, birds and reptiles. When we moved in there was a large car park 50m away and things looked good for the future growth of our business.

pet shop gloucester

Unfortunately we did not take into account the determination of Gloucester City Council to drive the small trader out of Gloucester in preference to the large out of town developments. The car park was closed 6 months after we moved in, despite the protestations of small businesses such as ours and the immediate result was a loss of 50% of our takings. We have been unable to get this business back and the frequent cry of “isn’t parking rubbish ’round here” has become like finger nails down a chalk board to us. Despite making large changes and reducing our overheads we are unable to sustain these losses so have got to move. It’s a shame because the premises itself was OK, just now in the wrong location and for other reasons too.

In addition to the parking fiasco, there are other reasons to move our Gloucester pet shop. Customers who follow us on Facebook will be aware of the issues we have had over the last three years with the power here. We have a lot of animals that rely on external heat and oxygenation. When the power goes off, it is a major issue for us and we have to do a lot of work keeping the animals safe and well. In addition we cannot trade without power which just adds to the financial pressure on the business. During the worst outage (14 hours), I had to bring up extra heating and insulation for the reptiles and stay at the shop until midnight, manually stirring the fish tanks to keep them oxygenated, all in the dark. It is 2017 for goodness sake and we have had more power cuts than the winter of discontent (yes, I am old enough to remember that).

Another major issue is the council and police’s inability to keep Gloucester City safe. We have had numerous incidents in the shop and in town whilst posting orders. Staff have been verbally and physically abused and threatened. It is unsafe for me to be absent from the premises as we never know when the next moron (or gang of morons!) is going to come in. Staff have been threatened with everything from spitting to having their throats slit. We have seen a woman outside the shop front beaten to the ground and punched whilst still down (losing teeth!) and no action has ever been taken by the police other than to “move them on”, in fact the operator told us that if I went out to the woman’s assistance I would be arrested. I can’t risk the safety of our staff. Also the level of theft is too high for us to sustain here as well.

So enough of the negatives, now the positive. We are moving again in October and it’s closer to our original customer base. The main thing is that there is ample FREE PARKING. Our new premises is likely to be in Hucclecote. The new location of our new Gloucester Pet Shop is ideal to serve our traditional customer base of Abbeymead and Abbeydale, Matson, Upton, Barnwood, Hucclecote, Longlevens, Churchdown and Brockworth. We will of course be maintaining our FREE LOCAL DELIVERY service for our customers in and around Gloucester, in Cheltenham and in Painswick. Of course our UK wide customers will not be affected by the move at all, other than to have wider choice.

So, onward and upward! Come and see us in our new Gloucester Pet Shop when it opens, even if it is just to have a nosey at the new place. It will take a little while to get everything just the way we want it and initially we may be running the two premises at the same time whilst I spend my nights moving fixtures, fittings and stock across.

 

The Angell Pets Team

July Offers

July’s offer now in stock. Available on line and in store at our Gloucester pet shop with FREE local delivery.

 

Perfect Fit Adult Cat Chicken 7kg ONLY £19.99  RRP £29.99

gloucester pet shop

Winalot Pouch 44 Pack ONLY £6.99  RRP £9.50

Felix pouch fish

Felix Pouch Fish Selection In Jelly 40 Pack ONLY £8.99  RRP £12.99

Felix Pouch Mixed

Felix Pouch Mixed Selection In Jelly 40 Pack ONLY £8.99  RRP £12.99

whiskas soup

whiskas soup meat

whiskas soup poultry

Whiskas 1 + Soup Buy 2 for £5 RRP £4.02 Each

kong gyro small

Kong Gyro Small ONLY £5.99  RRP £8.99

wagg training treats

wagg sensitive

wagg low fat

Wagg Dog Treats Buy 3 for £2 RRP £1 Each

Chicken twists

Good Boy Chicken Twists ONLY £1.99  RRP £2.99

Chicken dumbells

Good Boy Dumbells ONLY £1.99  RRP £2.99

chicken calcium bone

Good Boy Chicken Calcium Bones ONLY £1.99  RRP £2.99

hills chicken

Hills Feline Optimal Care Chicken 2kg ONLY £12.99  RRP £18.69

hills tuna

Hills Feline Optimal Care Tuna 2kg ONLY £12.99  RRP £18.69

burns penlan

Burns Penlan Farm Multipack 12 x 150g ONLY £7.99  RRP £9.79

FLEA SPRAY

Johnsons House Flea Spray Extra Guard 400ml ONLY £6.99 RRP £7.99

spot on cat

4Fleas Spot On Cat 2 Treatment ONLY £6.99 RRP £7.99

spot on small dog

4Fleas Spot On Small Dog 2 Treatment ONLY £6.99  RRP £7.99

Sutherland feeder

Supa Sutherland Wild Bird Feeder ONLY £5.99 RRP £7.99

rutland feeder

Supa Rutland Wild Bird Feeder ONLY £5.99  RRP £7.99

burgess rabbit junior

Burgess Excel Junior & Dwarf Rabbit 2kg ONLY £3.99  RRP £5.09

flea and tick shampoo

Animology Flea & Tick Shampoo ONLY £3.99 RRP £5.50

puppy shampoo

Animology Puppy Love Shampoo ONLY £3.99  RRP £5.50

fox poo shampoo

Animology Fox Poo Shampoo ONLY £3.99  RRP £5.50

true colours shampoo

Animology True Colours Shampoo ONLY £3.99  RRP £5.50

timothy hay

Animal Dreams Timothy Hay 0.9kg ONLY £2.85  RRP £3.49

Visit us in store at our pet shop Gloucester by Gloucester Quays outlet centre.

 

 

May Offers

Angell Pets May offers are now in store and available on line too. These offers can sell out quickly so don’t delay.

nylabone puppy starter set

Nylabone Puppy Starter Kit ONLY £6.99  RRP £9.99

Chewdles Bonibix Assorted

Chewdles Bonibix Assorted Mini 1.5kg ONLY £2.99  RRP £4.65

Chewdles Gravy Bones

Chewdles Gravy Bones 1.5kg ONLY £2.99  RRP £4.65

Perfect Fit Dog Adult <10kg Chicken 2.6kg ONLY £5.99  RRP £9.00

Perfect Fit Dog Adult >10kg Chicken 2.6kg ONLY £5.99  RRP £9.00

Perfect Fit Cat Adult 2.8kg ONLY £8.99  RRP £12.99

OMEGA TASTY ORIGINAL

Omega Tasty Original 15kg ONLY £15.99  RRP £20.99

winalot shapes

Winalot Shapes 2kg ONLY £2.69  RRP £3.69

Burgess dog beef

Burgess Adult Dog Food Beef 15kg ONLY £16.49  RRP £21.71

Burgess dog chicken

Burgess Adult Dog Chicken 15kg ONLY £16.49  RRP £21.71

Kong tennis shoes Zebra

Kong Tennis Shoes Zebra Small ONLY £4.49  RRP £6.99

arden grange lamb

Arden Grange Lamb & Rice 2kg ONLY £5.49  RRP £9.50

arden grange lamb

Arden Grange Lamb & Rice 12kg ONLY £29.99  RRP £44.82

Selective Timothy Hay 2kg ONLY £5.99  RRP £8.99

Selective rabbit

Selective Rabbit 1.5kg ONLY £2.99  RRP £4.49

Fiprotec dog

 

WORMCLEAR

Beaphar WormClear Dog Up To 40kg 4 Tablets RRP £8.99

Firprotec Medium Dog 3 Treatment RRP £12.00

Buy both for £13.99 Only available in store or on telephone orders.

BB Dog Cologne

BB Dog Cologne 100ml ONLY £4.99  RRP £6.56

K9 Dog Cologne

K9 Dog Cologne 100ml ONLY £4.99  RRP £6.56

Kennel 5 Dog Cologne

Kennel 5 Dog Cologne 100ml ONLY £4.99  RRP £6.56

Old Spike Dog Cologne

Old Spike Dog Cologne 100ml ONLY £4.99 RRP £6.56

BM wormer cat

Bob Martin Clear 2in1 Wormer for Cat & Kitten 2 Tablets ONLY £3.99  RRP £5.49

Better than super market prices as usual.

 

The Angell Pets Team

 

Morning off please

Angell Pets Gloucester pet shop has been in business since 2009. In that time there have been several changes made, all to suit our customers, staff, business growth and in one case our landlord. For the first time we are going to make a small change just to suit me, although it will be at a time that will have no impact on our customers.

For the past two years, since George left to work in New Zealand and around the world I have been covering the weekends he used to work. This means I have been working seven days a week and five evenings a week without any time off at all (I can’t count Christmas day and boxing day as I still come to the shop to feed and check on the animals). To make matters worse, despite what I try to tell myself, the number that is given as my age is only going up. What I am trying to say, without admitting it is that I am getting older!

Recent events at the shop, such as the all day power failure that resulted in me having to be here until after midnight, planned outages meaning I have had to come in early have just highlighted the fact that there is no more of me to go round. Add to that the other duties on me to maintain the business – distributing leaflets in the morning before the shop opens, delivering customer orders in the evening and I have no time left to do anything at  home or just to have a rest now and then.

So I have decided to make a small change to the opening times to allow myself some time to spend at home maintaining that and to do anything else that needs to be done whilst other businesses are open (such as visit the dentist). I have chosen a time that should not effect any of our customers in the slightest. It is the quietest time in the shop of the whole week, a time we normally use to clean out the mammals (which we can easily do later) and one where we do not receive deliveries from our suppliers.

With immediate effect we will be closing on Monday mornings and not opening until 1pm. This way we can still take orders for delivery on Monday evening as usual. This just allows me some time to myself to do everything that needs to be done outside of work.

Angell Pets opening times

Apologies in advance if this causes any inconvenience but we have looked at customer activity in a lot of detail and I don’t think it will effect anyone but me.

 

Richard Angell

 

 

February Offers At Your Gloucester Pet Shop

Our February offers are now available in store at our Gloucester pet shop over the telephone and on line. However you choose to order you can get some fantastic bargains and, if you live in Gloucester, Cheltenham or Painswick have them delivered to your door for FREE (delivery charges apply to the rest of the UK – see on line).

Whiskas Casserole Fish Selection and Poultry Selection 12x85g pouches ONLY £2.99 SAVE £1.50

Iams Cat Chicken

Iams Cat Adult Chicken 3kg ONLY £6.99 LESS THAN HALF PRICE

Pet Munchies Chicken Breast Fillet

Pet Munchies Chicken Breast Fillet 100g ONLY £1.99 SAVE 33%

Sanicat Antibacterial

Sanicat Antibacterial Cat Litter 25Ltr ONLY £8.49 SAVE £3.00

Winalot Tins

Winalot Classic Chunks in Jelly and Casserole Selection 6x400g ONLY £2.99 SAVE 20%

Chappie Complete

Chappie Complete (Beef and Chicken) 15kg ONLY £14.99 SAVE OVER £4.50

Burgess Wellbeing Cat Sensitive Chicken 1.5kg ONLY £8.49 SAVE £3.50

Supa Dried Mealworms

Supa Dried Mealworms 1 Ltr ONLY £4.99 SAVE £2.00

Good Boy Chomping Sticks

GB Extra Large Chomping Stix 40 Pack ONLY £7.50 SAVE £7.00

Natures Feast Snack Selection

Natures Feast Small Animal Snack Selection ONLY £2.99 SAVE £1.00

Dogstar Shampoo

Dogstar Shampoo (Bubble gum, Honey & shea butter, Pink grapefruit, Raspberry & vanilla, Zingy Lime) ONLY £2.19 SAVE OVER 26%

KB Tropical Flake Fish Food

King British Tropical Flake 55g ONLY £2.99 SAVE OVER 40%

Pointer Chicken Sticks

Pointer Sticks Chicken 3 for £1 (Only available in store or on telephone orders)

 

The Angell Pets Team

 

Angell Pets January Offer

The New Year is well underway and our January offers are in the store (and on line) and proving very popular (we are having to restock with some products already).

Here is a list of this months offers with price comparisons where possible.

burgess excel adult

Burgess Excel Adult Rabbit Nuggets 2kg ONLY £3.49 SAVE £1

Pets At Home price £5.50 (our normal price is over £1 less than this!)

hills science plan no grain chicken

Hills Science Plan Feline No Grain Adult Chicken 2kg ONLY £1.49 SAVE £6.50

Couldn’t find this size anywhere. Pets at Home only do the little bags.

Arden Grange Salmon and Rice

Arden Grange Adult Dog Salmon And Rice 12kg SAVE OVER £10

Pets at Home Price £42.99. You can save £8 if you buy two bags but that’s still only a saving of £4 a bag compared to our huge £10 a bag without having to multi buy!

 

pedigree dentastix

Pedigree Dentastix Dog Dental Chews Small 56 Stick Pack ONLY £7.99 SAVE MIN 33%

Pets at Home price £11.79. 

pedigree dentastix medium

Pedigree Dentastix Dog Dental Chews Med 56 Stick Pack ONLY £8.99 SAVE MIN 33%

Pets at Home Price £13.79

pedigree dentastix large

Pedigree Dentastix Dog Dental Chews Large 56 Stick Pack ONLY £9.99 SAVE MIN 33%

Pets at Home Price £17.49. Cheapest I could find in any other supermarket was £10.

harringtons cat chicken and rice

Harringtons Cat Chicken And Rice 2kg ONLY £3.49 SAVE 30%

Morrisons OFFER price £5, Asda £4.50, Sainsbury £5.50

harringtons cat salmon and rice

Harringtons Cat Salmon And Rice 2kg ONLY £3.49 SAVE 30%

Morrisons OFFER price £5, Asda £4.50, Sainsbury £5.50

pedigree complete beef and vegetable

Pedigree Complete Dry Dog Food Beef And Vegetable 12kg ONLY £13.99 SAVE £7

Couldn’t find this size bag anywhere

Pedigree complete chicken and vegetable

Pedigree Complete Dry Dog Food Chicken And Vegetable 12kg ONLY £13.99 SAVE £7

Couldn’t find this size bag anywhere

barking heads fat dog slim

Barking Heads Fat Dog Slim 2kg ONLY £7.99 SAVE £4

Pet Supermarket price £11.39

barking heads tender loving care

Barking Heads Tender Loving Care 2kg ONLY £7.99 SAVE £4

Pet Supermarket price £11.29

vetzyme high strength flexible joint

Vetzyme High Strength Flexible Joint Tablets 90 Pack ONLY £9.99 SAVE £4.50

Pets at Home price £16

simple solutions training pads

Simple Solutions Training Pads 56 Pack ONLY £15.99 SAVE £6

Pets At Home price £23.00

Pro Plan Medium Dog

Pro Plan Adult Medium Dog Chicken 3kg ONLY £9.99 SAVE OVER £5

Pets At Home price £15.39

Coachies Naturals training treats

Coachies Training Treats Naturals 200g ONLY £1.99 SAVE £1.50

Pets At Home price £4.00

king british goldfish flake

King British Goldfish Flake 55g ONLY £2.49 SAVE OVER 35%

Pets At Home price £4.50, Jolley’s price £3.89

burns penlan farm chicken and vegetables

Burns Penlan Farm Chicken 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

burns penlan farm lamb and vegetables

Burns Penlan Farm Lamb 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

burns penlan farm multi flavour

Burns Penlan Farm Multipack 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

gourmet perle country medley

Gourmet Perle Country Medley In Jelly 12x85g ONLY £3.49 SAVE 34%

Pets At Home price £4.69. Jolley’s price £5.30, Morrisons price £4.80, Sainsbury price £4.80

gourmet perle ocean delicacies

Gourmet Perle Ocean Delicacies 12x85g ONLY £3.49 SAVE 34%

Pets At Home price £4.69. Jolley’s price £5.30, Morrison’s price £4.80, Sainsbury price £4.80

Enjoy this months offers. Don’t forget we do FREE LOCAL DELIVERY (minimum order only £5).

The Angell Pets Team

 

New Year – New Stock

The New Year is well underway and we have a lot of new livestock in store and even more available to order. Every now and then I post what we have in our shop so now would be a good time for an update.

Birds

red canary

African grey (Timneh)

Cockatiels (coloured)

Budgies (rainbow)

Canary (green)

Canary (red)

Java sparrows (silver)

Zebra finches

Chinese painted quail female (white)

 

Mammals

rabbit

Rabbits (mini lop)

Guinea pigs

Rats (dumbo and top eared)

Mice

Gerbils

Syrian hamsters

Reptiles

cave gecko

Cornsnake (amelanistic)

Cornsnake (ghost)

Milksnakes

Common boas

Kenyan sand boa

Carpet python

Royal python (pastel)

Bearded dragon

Leopard gecko

Flame crested gecko

Chinese cave gecko

Kotschys gecko

Madagascan giant day gecko

Yemen chameleon

Marginated tortoise

Red Eared Slider Turtle

Yellow Belly Turtle

Musk Turtle

 

Amphibian

phantasmal dart frog

Phantasmal Arrow Frog

Whites Tree Frog

 

Spiders

brazilian black

Brazilian black (juvenile)

Brazilian red rump (sub adult)

Costa Rican big bstd (sub adult)

Curly hair (spiderling)

Giant white knee (juvenile)

Haitian brown (spiderling – large)

Hati Hati purple (spiderlings – large)

Mexican red rump (spiderling)

Mexican red leg (spiderling, sub adult)

Mexican pink (sub adult)

Mexican rose grey (spiderling)

Socotra Island blue baboon (juvenile)

Thai zebra (adult female)

Togo starburst (spiderling – large)

Trinidad chevron (spiderling – large)

 

Insects

mantis

Deaths head cockroach

Fruit beetle

Giant spiny stick insect

Indian stick insect

Cameroon Mantis

Griffin Mantis

Other Invertebrates

Yellow rabbit snail

Red onion snail

Fish – Coldwater

Assorted Goldfish

Zebra Danio

Leopard Danio

Pearl Danio

Glowlight Danio

Butterfly Plec

Fish – Tropical

Bronze Corydora

Endler Guppy

Splendid Rasbora

Galaxy Rasbora

Albino Halfbeak

Lampeye

Cherry Barb

Glowlight tetra

Blonde Guppy Female

Clown Loach

Black Lyre Tail Molly

Orange Lyre Tail Molly

Mixed Lyre Tail Molly

We will be getting more fish stock soon.

The Angell Pets Team

 

 

 

 

 

Our company policy toward abuse of staff.

We have been trading for over seven years now and in that time we have seen a lot of abuse aimed at our staff by members of the public. It’s interesting that this abuse is mainly aimed at female members of staff, which I suppose says something about the type of person who behaves in this way. When it is aimed at me it is normally as the person is retreating out the door of the shop, again enough said really.

This abuse takes many forms. It ranges from just plain rudeness, for example where a customer carries on a conversation on their phone (or even carries on playing a game whilst being served) and between sentences throws the money at the assistant and barks “hurry up,”  all the way through to, rather more seriously, threats to kill.

Here are a few examples of what staff have had to deal with, sadly there are many more:-

  • Calling my wife the C word for not changing a 20p (we were low on change at the time). Not a customer, just some woman who walked in demanding change for some reason. This is quite common.
  • Swearing at my daughter because she asked someone not to block the door with his bicycle. He did also swear at me but only after he had cycled off up the road.
  • Swearing and being generally abusive to staff because we have been unable to satisfy their demands in some way. For instance, an assistant being unable to give a refund when there was nothing wrong with the product and the person has no proof of purchase from us. If an item has been sold by one person, another member of staff will have no way of telling if the item was bought from us a couple of days later without a receipt. People that have not worked in retail often think that it is unlikely anyone would try to get a refund on a product they didn’t buy in that outlet but actually it happens quite frequently. We have had people demand refunds for products we have never sold in the shop.
  • Attempts to con staff out of change with the old “Actually give me that tenner back, I’ll give you twenty, actually no I’ll use the tenner etc.” and then threatening them when the staff member refused to accept they had given the wrong change (we have techniques to combat this common scam, it never works).
  • Threats of violence when we have refused to take someone’s unwanted animal or take animals that people have bred and want to sell to us.
  • Threats of violence when we have refused to sell animals to people when it is clear that the person has no knowledge of that animal, desire to learn anything about its care or purchase equipment essential to its welfare or even, in some cases, actually tell us beforehand that they intend to give it to their dog to play with!
  • Threats of violence when we have refused to sell an animal to people the worse for wear with alcohol. Another common one unfortunately.
  • Threats of arson when it became clear that verbal abuse wasn’t having the desired effect.
  • Threats to kill (using a knife) when caught in an area they shouldn’t have been in.
  • Threats to kill when we refused demands for money.

As normal people can imagine, after a while this sort of behaviour becomes a little wearing so we have a policy of zero tolerance for abuse in all its forms. If someone has an issue with the service or products they have received from us we will of course do our utmost to sort out any problems to our customer’s satisfaction and in fact have a very good record for customer service and rarely have any issues. However, as soon as someone becomes abusive, either verbally or physically, the conversation will be at an end and we will cease to provide any further assistance. The person will also be escorted from the premises (or the phone will be put down – we get abusive calls too) and the police called if threats are made.

It seems a bit redundant to state this policy here as the vast majority of our customers are normal, decent people who would not dream of behaving in this way and the sort of people who would are unlikely to read this post but it needs to be stated for the record.

The Angell Pets Team