Unfortunately my spinal condition and associated complications has me currently disabled and unable to work and practically housebound. For the last month or two Billie has been running the business on her own carrying out all the shop duties (ordering, unloading deliveries and stocking shelves, serving customers, answering the phone, feeding, watering and cleaning all the animals, cleaning the shop, opening and closing etc.) as well as all the back office duties (banking, stock control, website management, supplier issues, finance, answering customer emails and social media enquiries etc.).
This month her brother, George, has returned from New Zealand and has agreed to help out by giving up his Saturday and a couple of evenings a week to take off some of the pressure.
Not only is this good news for us because of the extra pair of hands but we couldn’t have asked for a more qualified, experienced, expert person to step into the breach.
George has a first degree honours in Animal Science from UWE. During this study he won two awards, including top student. He has worked in the UK with a very wide variety of animals both his own and with a professional animal breeder and flown a variety of birds of prey. He has worked on a rhino reserve in South Africa, tracked king cobras in the Thai jungle (where he broke his collar bone – he always pushes things to the limit!), swam with whale sharks (but didn’t check his camera was charged) and worked on black parrot conservation on Mahe in the Seychelles and the Madagascan Fody on Assumption Island in the Indian Ocean during a year off from his degree.
He lived in New Zealand for three years (at one point working on “Mount Doom” from the Lord of The Rings – his “office”) and twice nearly fell off cliffs! He has been working on the conservation of New Zealand’s endemic fauna including Kiwis, Keas, Kakapo, Tuatara etc. and has worked with the Australasian Swamp Harrier, being one of the few people licensed to fly these birds in the world. He even took a few months out to train vultures for a new business venture in Spain. He recently returned to the UK to take up a full time post at an Oxford college to look after and expand their animal collection and to teach students in the handling and husbandry of these animals including reptiles and amphibians, mammals and birds.
So if you wish to buy an animal from people who really do have the qualifications, experience and expertise to give you the best advice on how to set up an animal’s enclosure and look after it for its lifetime, buying and keeping it in tip top condition; you will not find a team that can compete with Angell Pets. Our range of animals and products covers just about any animal suitable to be kept in captivity and extends to wild birds and wild animals and livestock such as chickens and ducks, goats and horses.
We hope you pop in and see us and once I get all this treatment out of the way I will be back too.
I haven’t really posted much recently about our Gloucester pet shop. This has been due to the huge amount of work we have had to do involved with moving premises. I often get asked why we are moving and in fact still get asked why we moved from our original pet shop in Abbeymead. Well, it’s certainly not a decision we have ever taken lightly. The amount of work involved is tremendous and it is extremely expensive so we have only done it when forced to.
The original location for our Gloucester Pet Shop In Abbeymead was ideal for us and our customers. Right in the middle of a large housing development, withing walking distance of home, with a large free car park, close to other local amenities. The rent was way above market rate however and we were subletting from the people who were responsible for that. We have now had two subsequent properties, both of which are larger but are less rent and rates than Abbeymead. In the end we were forced to move from there, not through our own choice but because the lease expired and our landlord would not renew it as they wanted the premises for themselves.
The next location of our Gloucester pet shop was in Southgate Street. When we first moved our takings dipped significantly. This was not a surprise, it’s like starting a new business. Over the next six months we grew the business back to a level only just below that in Abbeymead. However we then had the rug pulled from under us by Gloucester City Council. At the behest of the Quays development they closed the nearest car park. I objected at the time but was told “we’ve carried out research and it shows that closing the car park will have a negligible effect on local businesses”. I don’t think anyone’s definition of negligible would include wiping 50% off our takings, virtually overnight. You can’t believe how frustrating it was to hear “the parking’s rubbish round here” every day! We had to move in order to survive. Unfortunately, as we were tied into the lease for three years we still had another 2 years to wait out with very little income. Our staff level went from a peak of 6 down to 2. On top of that the daily threat of violence toward staff from the idiots that frequent that area becomes a bit much, especially when your not getting paid to put up with it!
Anyway that is all behind us now and yesterday we opened a new Gloucester pet shop in Hucclecote. Well, we opened phase one. There is a lot of work to do on this property due to the condition it was left in by the previous tenant so we are having to do it in stages. Phase one is the left half of the shop and we have restocked with the wide range of quality food and accessories we are known for. Billie is currently working on phase two, which is our boarding and quarantine facility. Once that is completed in the next week we can move onto phase 3 which is where we will be stocking the animals and opening the shop out to fit in more floor space.
So come visit us in our new Gloucester pet shop at 2-3 Glenville Parade, Hucclecote, Gloucester GL3 3ES. The shop space is larger again and we have ample FREE parking. It’s perfectly located for Hucclecote (obviously), Abbeydale and Abbeymead, Brockworth, Matson etc. and is close to and easilly from accessible from, Churchdown, Longlevens, Tuffley, actually anywhere is Gloucester and Cheltenham.
Our Reptile Boarding facility here at Angell Pets has grown rapidly in popularity since being launched a couple of years ago.
Most of our customers, lucky enough to go on holiday each year, are returning to book their animals in each time and new people are hearing about our reptile boarding service and using us for the first time. Peak times are now booked up months in advance. For example Easter and August this year were both virtually fully booked two months in advance.
We have some space this summer left in July and September with a few odd days only in August for reptile boarding. We do have a little space left for birds and small animals but not much.
If you wish to take advantage of our excellent reptile boarding rates and have your animals looked after by top qualified staff please do book now to avoid disappointment.
Exo Terra, along with all the other Hagen brands such as Fluval, Marina, Glo, VivExotic etc. was starting to suffer from poor after sales support from some of the on line sellers of their products. The brand recently took the decision to regain control over who could sell their products to ensure buyers could be confident the seller knew what they were selling, could give advice where needed and provided after sales support and of course, actually held their products in stock.
Angell Pets have been through Hagen’s (Exo Terra parent brand) rigorous approval process and have obtained approved supplier status. This is because we stock the products, have access through a number of routes to replacement stock, have qualified staff that are able to give advice both on the products and the animals associated with them and are able (and willing!) to give after sales support to customers that use our on line web store and our “real” shop in Gloucester.
You can tell if a supplier is approved and therefore able to sell and support Exo Terra products because they will display the logo. If this logo is not displayed, don’t buy from that “supplier” as the products have not come through the official channels.
The Exo Terra range is a well known and respected brand within the hobby and is constantly being reviewed, updated and improved. This is why we are proud to be listed as approved Exo Terra (and other Hagen brands) stockists.
If you wish to buy an Exo Terra product you can go on line to our web store and order that way, call us on 01452 501882 or drop by the shop in Gloucester. If you have any questions regarding Exo Terra products or keeping any animal do feel free to contact us by any of the above means or using the contact form on this site.
The Exo Terra range is quite large (the full Hagen brands range absolutely huge!) and we do not claim to have every product in stock at all times. Those we do not currently have are only a few days away at most however so if you need an Exo Terra product that you cannot see on our web site just call us and we will order it in for you.
Don’t forget, local Exo Terra customers also benefit from Angell Pets’ FREE LOCAL DELIVERY service on all purchases.
Angell Pets has some exclusive offers avaiable this month in addition to those already posted. A lot of these offers are whilst stocks last so please make sure you grab a bargain quickly to avoid disappointment.
It doesn’t seem like a year ago I was publishing the opening times for the holidays but there you go. So, our first Christmas in our new store. We have got in extra stock to help get our customers over the Christmas period without any shortages.
Angell Pets opening times this year are as follows. All changes to normal times and services are highlighted in red:-
Up to and including Tuesday 23rd – normal hours and free local delivery service.
Wednsday 24th – Christmas Eve 9am – 6pm. No free local deliveries.
Thursday 25th – Christmas Day – CLOSED
Friday 26th – Boxing Day – CLOSED
Saturday 27th – 10am – 5pm
Sunday 28th – 10am – 4pm
Monday 29th – 9am – 5pm. Normal free local deliveries.
Tuesday 30th – 9am – 6pm. Normal free local deliveries.
Wednesday 31st – 9am – 6pm. No free local deliveries.
Thursday 1st – CLOSED.
Friday 2nd – 10am – 6pm. Normal free local deliveries.
Sat 3rd onward – back to normal opening hours and free local delivery service on weekdays.
Please note that UK deliveries will be dispatched as normal throughout the holidays but will be subject to usual postal service Christmas closures so arrival may be delayed.
Have a merry Christmas, a happy new year and if we don’t see you in the shop, hope to see you on your doorstep as we drop off your orders.
FREE delivery is becoming so popular now that we have had to reduce our opening hours on Mondays to accomodate the orders from the weekend.
We offer FREE delivery on any order for Gloucester and Cheltenham post codes (GL1,2,3,4 50, 51, 52 and 53). Free delivery is usually weekdays, in the evening, after the shop closes. Orders placed Saturday or Sunday are normally delivered on Monday (assuming items are in stock). Obviously this means that we generally have quite a few deliveries to fit in on Monday evening.
Due to the increased workload we are having to close at 5pm on Mondays to enable me to get these deliveries completed by a reasonable hour. Free delivery is more spread out during the week so I can still manage to get round after closing at 6pm.
To order you can call us on 01452 372087 on visit us online at http://www.angellpets.co.uk/. There is no minimum order value for FREE delivery.
A new Teenage Mutant Ninja Turtle film is due for release in October this year and the responsible trade is already taking steps in advance to avoid the problems caused last time round.
In the wake of the last round of popularity for this movie franchise, thousands of yellow bellied turtles, red eared sliders and cooters were sold, essentially just cashing in on the popularity of the films. Unfortunately parents were giving in to the demands of the kids without fully appreciating the high levels of equipment, care and maintainance these fairly large turtles require. Irresponsible traders have to bear a lot of blame too for not ensuring the prospective owners knew exactly what they were getting into. Many were selling 50p sized turtles in small tanks without all the necessary equipment for healty growth and without making clear to the the new owners just how big they were going to get and the size of tank required by an adult.
As a result, this combination of lack of parenting skills and lack of care from sections of the trade has resulted over the years in sick turtles with MBD and malformed shells and also rescue centres, newspapers and more recently online sites awash with unwanted pets.Probably worst of all, canals and ponds found themselves with new residents as owners who haven’t appreciated what the word responsible means just dumping theirs where they can.
In light of what has gone on before and knowing that often we can talk till we are blue in the face about tank size, UVB requirements, filtration, basking spots etc. but the person in front of us is just not listening, we have decided not to sell any of these species from now until at least a year after the release of the film. Actually we haven’t stocked any yellow bellies or their like for a couple of years but we do get requests for them from time to time. We already get offered unwanted ones on average once a week and the film is not even being promoted yet. This action is inline with calls from REPTA to get importers to agree to a 12 month moratorium on sliders, cooters and other unsuitable species, which we fully support (although we do not sell wlid caught animals anyway).
One last thing I think needs saying. The last childrens’ film involving animals I took my kids to the cinema to see was G Force (the one with the guinea pigs). I was disgusted to see a sales display for guinea pigs from a well known pet supermarket (you all know the one) directly opposite the cinema screen exit, in the old Cineworld in Gloucester. Trying to capitalise on the pester power of kids in this way is just wrong. When they are hyped up on soft drinks, popcorn and sweets and have just seen a high action film is not the time to decide to buy an animal that is going to live for several years and have very specific care needs.These are living animals we are talking about, not sweets at a checkout. Lets hope they won’t try and pull any stunts like that with this new film.
Please do not buy any animal just because it featured in a film. Do your research first and find out, in advance, what is involved with its lifetime care and remember some animals are going to outlive you if looked after properly. If in any doubt about the long term commitment do not buy. If you are unsure what is involved come and ask us. Ninja turtles are not real, real ones need looking after.