Angell Pets Easter Opening Hours

Easter holidays are upon us again and it’s time to publish our opening hours for Easter weekend. A little different this year due to the recent change to our opening times for Monday mornings.

  • Good Friday 14/04/17- 10am – 4pm (no FREE local deliveries)
  • Saturday 15/04/17 – 10am – 5:30pm (normal hours)
  • Sunday – 16/04/17 10am – 4pm (normal hours)
  • Bank holiday Monday 17/04/17- CLOSED (available between 10am and 11am for drop off and collection of boarding animals – call 01452 501882 for access).
  • Tuesday 18/04/17 – Back to normal hours and Free local delivery schedule.

Please get you orders for FREE local delivery in now to avoid disappointment. With the loss of two delivery days we are going to get very busy for the other evenings in those weeks either side of the holiday weekend.

 

The Angell Pets Team

April offers from our Gloucester pet shop

April offers are now available in our pet shop Gloucester and our on line web store. Order on line, by telephone on 01452 501882 or pop in and see us in our Gloucester pet shop.

Gloucester pet shop

Hollings Puffed Jerky 400g ONLY £4.99  RRP £5.99

Chicken leg

Lick N Chew Chicken Leg ONLY £1.49  RRP £2.75

Puppy days

Barking Heads Puppy Days 2kg ONLY £8.99  RRP £12.99

sensations meat

Felix Sensations Crunchies Meat 10 x 100g ONLY £3.49  RRP £5.19

sensations fish

Felix Sensations Crunchies Fish 10 x 100g ONLY £3.49  RRP £5.19

Bakers beef

Bakers Complete Beef & Veg  2.27kg ONLY £4.75  RRP £6.65

Bakers chicken

Bakers Complete Chicken & Veg 2.27kg ONLY £4.75  RRP £6.65

Iams dog chicken

Iams Dog Adult Large Breed Chicken 12kg ONLY £22.99  RRP £30.99

Hill canine adult chicken

Hills Canine Adult Chicken 12kg ONLY £38.99  RRP £50.49

Dreamies Extra Crunch Cheese 60g ONLY £1.00  RRP £1.56

Dreamies Extra Crunch Chicken 60g ONLY £1.00  RRP £1.56

Dreamies Extra Crunch Salmon 60g ONLY £1.00  RRP £1.56

Whiskas complete

Whiskas Cat 1+ Complete Dry With Chicken 7kg ONLY £11.99  RRP £17.66

Kelties

Burns Kelties 200g ONLY £1.75  RRP £2.25

Burns weight control

Burns Weight Control Treat 200g ONLY £1.75  RRP £2.25

one dose cat

Johnsons One Dose Wormer Cat 2 Tablets ONLY £5.99  RRP £6.99

Guinea pig stick

Vitakraft Guinea Pig Stick Fruit 2 Pack ONLY £1.99  RRP £2.69

Rabbit Stick

Vitakraft Rabbit Stick Wild Berry 2 Pack ONLY £1.99  RRP £2.69

Hamster Stick

Vitakraft Hamster Stick Fruit 2 Pack ONLY £1.99  RRP £2.69

Sandsheet large

Sandsheet Large (No 6 Red) ONLY £1.00  RRP £1.55

selective rabbit

Selective Rabbit 3kg ONLY £5.99  RRP £7.99

pet shop gloucester

Selective Guinea Pig 3kg ONLY £6.99  RRP £8.99

Opening hours of our Gloucester pet shop are here.

The Angell Pets Team

Morning off please

Angell Pets Gloucester pet shop has been in business since 2009. In that time there have been several changes made, all to suit our customers, staff, business growth and in one case our landlord. For the first time we are going to make a small change just to suit me, although it will be at a time that will have no impact on our customers.

For the past two years, since George left to work in New Zealand and around the world I have been covering the weekends he used to work. This means I have been working seven days a week and five evenings a week without any time off at all (I can’t count Christmas day and boxing day as I still come to the shop to feed and check on the animals). To make matters worse, despite what I try to tell myself, the number that is given as my age is only going up. What I am trying to say, without admitting it is that I am getting older!

Recent events at the shop, such as the all day power failure that resulted in me having to be here until after midnight, planned outages meaning I have had to come in early have just highlighted the fact that there is no more of me to go round. Add to that the other duties on me to maintain the business – distributing leaflets in the morning before the shop opens, delivering customer orders in the evening and I have no time left to do anything at  home or just to have a rest now and then.

So I have decided to make a small change to the opening times to allow myself some time to spend at home maintaining that and to do anything else that needs to be done whilst other businesses are open (such as visit the dentist). I have chosen a time that should not effect any of our customers in the slightest. It is the quietest time in the shop of the whole week, a time we normally use to clean out the mammals (which we can easily do later) and one where we do not receive deliveries from our suppliers.

With immediate effect we will be closing on Monday mornings and not opening until 1pm. This way we can still take orders for delivery on Monday evening as usual. This just allows me some time to myself to do everything that needs to be done outside of work.

Angell Pets opening times

Apologies in advance if this causes any inconvenience but we have looked at customer activity in a lot of detail and I don’t think it will effect anyone but me.

 

Richard Angell

 

 

March Offers

Angell Pets March 2017 offers are now in store and also available on line. We have, once again done a price comparison with our leading competitors where possible. Not everyone stocks the huge range we do so we can only compare where they list the product. We notice again that even when these products are not on our monthly offers, our prices are still way below places like Pets At Home.

Burgess kitten

Burgess Kitten Chicken 1.5kg ONLY £2.99 RRP £4.91

Burgess cat chicken & duck

Burgess Cat Chicken & Duck 1.5kg ONLY £2.99 RRP £4.91

Burgess cat salmon

Burgess Cat Salmon 1.5kg ONLY £2.99 RRP £4.91

Dentastix large dog

Pedigree Dentastix 28 Sticks

Small ONLY £4.25 RRP £6.90 Pets At Home price £7.29, Jolley’s price £5, Asda price £4.50

Medium ONLY £4.49 RRP £7.98 Pets At Home Price £8.29, Jolley’s price £6, Morrisons price £7.70

Large ONLY £4.75 RRP £9.15 Pets at Home price £9.69, Jolley’s price £7, Morrisons price £8.57

Bestpets straw

Bestpets Compressed Straw Large ONLY £2.39 RRP £3.26

Felix mixed selection

Felix Mixed Variety Pack 12 x 400g Tin ONLY £6.75 RRP £7.99

Sheba Chicken Fillet

Sheba Classic Soup Pouches 4 x 40g Pets at Home price £1.99, Morrisons £1.70, Sainsbury’s £2.25

Chicken Fillet ONLY £1.29 RRP £1.99

Tuna Fillet ONLY £1.29 RRP £1.99

Ocean Fillet ONLY £1.29 RRP £1.99

Selective garden sticks

Selective Naturals Small Animal Garden Sticks ONLY £1.99 RRP £2.99 Pets At Home £2.99

Selective meadow loops

Selective Naturals Small Animal Meadow Loops ONLY £1.99 RRP £2.99

Winalot mixed variety

Winalot Mixed Variety 12 x 400g Tin ONLY £5.99 RRP £7.99

Arden grange adult large breed

Arden Grange Adult Large Breed 12kg ONLY £29.99 RRP £36.80 Pets At Home £39.49, Waitrose £35.28

Tetra goldfish flake

Tetra Goldfish Flake 52g ONLY £2.69 RRP £4.10 Pets At Home £4.25

Breederpack cat complete

Breederpack Cat Crunchy Complete 15kg ONLY £17.99 RRP £23.99

Harringtons salmon

Harringtons Hypoallergenic Salmon & Sweet Potato 2kg ONLY £3.49 RRP £5.49

Harringtons Turkey

Harringtons Hypoallergenic Turkey & Brown Rice 2kg ONLY £3.49 RRP £5.49

AATU puppy

AATU Puppy Salmon 85/15 1.5kg ONLY £12.99 RRP £20.49

Kong barnyard sheep

Kong Barnyard Knots Sheep Small ONLY £4.99 RRP £7.49

simple solutions cat

Simple Solution Stain & Odour Remover Cat 750ml ONLY £4.99 RRP £6.49 Pets At Home £8.50

simple solutions spring breeze

Simple Solution Stain & Odour Remover Dog Spring Fresh ONLY £4.99 RRP £6.99 Pets At Home £7.50

All orders over £5 qualify for FREE local delivery.

The Angell Pets Team

Old £5 Notes

The old paper £5 note goes out of legal tender on May 5th 2017. After this date they will have to be exchanged by the holder with the bank of England.

We will accept the old note up until the 4th of May 2017 (to enable us to bank any cash on the morning of the 5th). After this date we will only accept the new polymer based £5 notes. We do not expect this to cause any issues for our customers as the old notes are being phased out by the banks at a rate that means very few will be in circulation by the withdrawal date.

If you do end up with old fivers after the withdrawal date the Bank of England has an excellent site that details what to do with old notes (of any description).

 

The Angell Pets Team

Giardia In Ferrets

Last week we unfortunately had a serious issue with some of our breeding ferrets, Fatso, The Cow and The Little One – that’s just what they have become known as, what can I say? I just thought I would do a blog so anyone else keeping ferrets can recognise the symptoms and it will hopefully help them get prompt treatment.

The main infection turned out to be Giardia. Giardia is a protozoan parasite that can infect the gut of most mammals. The symptoms are quite severe and include violent and often bloody diarrhoea, excessive gas and bloating, painful stomach and abdominal cramps and nausea. The infection also causes the villi in the gut (microscopic “finger” projections that significantly increase the surface area of the nutrient absorbing gut lining) leading to poor nutrient uptake and lactose intolerance (although that’s not relevant in our case as ferrets should not be fed milk anyway). Without treatment of the symptoms, after infection and recovery, the parasite can remain in the gut and the animal can become a carrier. Some symptoms, such as lactose intolerance, can persist.

The symptoms of Giardia infection are quite severe and as we found out last week, can have a very sudden onset. I went out to our ferret compound on Saturday to feed and water them and to check on their bedding status as they have a tendency to empty it out all over the exercise area and they were fine; trying to escape as I refreshed the food as usual, tucking into it straight away etc. On Sunday they were still asleep when I went out in the morning (not unusual) so I didn’t see them. On Monday Albert went to clean them out and it was like a scene from a horror film. Three very sick ferrets, out in the open, barely able to lift their heads (one was better than the others but even she was obviously in a bad way) and covered in blood and faeces and only barely able to drag themselves along without the use of their back legs. When I saw them I honestly thought I was going to lose all three.

Albert cleaned them up and gave them a bath (they were filthy) and dried them and I booked them straight into the vets. A sample was taken from each of them, they received rehydration treatment (intravenously) and an immediate course of antibiotics was started as a precaution, whilst we waited for the test results. I brought them to the shop, to keep a closer eye on them in our isolation area upstairs. The first day they were not capable of eating or drinking (no energy at all) and again I thought they would not make it (I later found out the vet thought the same). The only upside was that it was easy to administer an oral medicine to them that, I subsequently found out, they really did not like.

The next day the vet called me with preliminary results. They had two gut infections Clostridium (a bacterial infection, often carried in low numbers in the gut with no symptoms) and Giardia. The vet supposed the Clostridium to be secondary to the Giardia infection. Luckily I was able to report that the antibiotics had begun to work almost straight away and there was a marked improvement (although they were still very ill). They were at least now drinking unaided. We suspect this was due to the reduction in Clostridium numbers from the anti biotics. The vet prescribed an alternative medication (metronidazole) now that we knew Giadia was involved and this was started immediately.

giardia in ferrets

Fatso, still feeling sorry for himself but recovering well

They have been receiving treatment for a week now and have pretty much fully recovered. We have to complete the course for another week. After another fortnight we will take a stool sample and have it tested. If Giardia is still present then it’s another two week course of treatment. I hope this is not necessary because they don’t like the taste of the medicine and now they are back to their normal selves it’s  difficult to administer (I am covered in splashes of medicine as I type, where they have all shaken their heads to try to spit it out ).

Of course, an important factor with Giardia is that it infects humans as well (zoonotic). Hygiene and bio security is very important at all times whilst keeping any animal but particularly when they are sick. We always wash our hands and F10 everything (including our clothing) every time we handle them. I have had salmonella (which has similar symptoms) and I don’t want to go through something like that again.

This just leaves how they caught the infection in the first place. Our ferrets are well looked after and kept very clean. I have had these ones for a few years without any issues so it is unlikely one of them was a carrier. The likely culprit is probably either a mouse (we have had them come in the garden after wild bird seed) or a rat (not seen one of these around the garden before but it is a possibility). I am afraid if little Jerry or Roland is the culprit, he is going to get his just desserts. The thought of one (or both) of the dogs getting explosive, bloody diarrhoea just does not bear thinking about!

The Angell Pets Team

Angell Pets January Offer

The New Year is well underway and our January offers are in the store (and on line) and proving very popular (we are having to restock with some products already).

Here is a list of this months offers with price comparisons where possible.

burgess excel adult

Burgess Excel Adult Rabbit Nuggets 2kg ONLY £3.49 SAVE £1

Pets At Home price £5.50 (our normal price is over £1 less than this!)

hills science plan no grain chicken

Hills Science Plan Feline No Grain Adult Chicken 2kg ONLY £1.49 SAVE £6.50

Couldn’t find this size anywhere. Pets at Home only do the little bags.

Arden Grange Salmon and Rice

Arden Grange Adult Dog Salmon And Rice 12kg SAVE OVER £10

Pets at Home Price £42.99. You can save £8 if you buy two bags but that’s still only a saving of £4 a bag compared to our huge £10 a bag without having to multi buy!

 

pedigree dentastix

Pedigree Dentastix Dog Dental Chews Small 56 Stick Pack ONLY £7.99 SAVE MIN 33%

Pets at Home price £11.79. 

pedigree dentastix medium

Pedigree Dentastix Dog Dental Chews Med 56 Stick Pack ONLY £8.99 SAVE MIN 33%

Pets at Home Price £13.79

pedigree dentastix large

Pedigree Dentastix Dog Dental Chews Large 56 Stick Pack ONLY £9.99 SAVE MIN 33%

Pets at Home Price £17.49. Cheapest I could find in any other supermarket was £10.

harringtons cat chicken and rice

Harringtons Cat Chicken And Rice 2kg ONLY £3.49 SAVE 30%

Morrisons OFFER price £5, Asda £4.50, Sainsbury £5.50

harringtons cat salmon and rice

Harringtons Cat Salmon And Rice 2kg ONLY £3.49 SAVE 30%

Morrisons OFFER price £5, Asda £4.50, Sainsbury £5.50

pedigree complete beef and vegetable

Pedigree Complete Dry Dog Food Beef And Vegetable 12kg ONLY £13.99 SAVE £7

Couldn’t find this size bag anywhere

Pedigree complete chicken and vegetable

Pedigree Complete Dry Dog Food Chicken And Vegetable 12kg ONLY £13.99 SAVE £7

Couldn’t find this size bag anywhere

barking heads fat dog slim

Barking Heads Fat Dog Slim 2kg ONLY £7.99 SAVE £4

Pet Supermarket price £11.39

barking heads tender loving care

Barking Heads Tender Loving Care 2kg ONLY £7.99 SAVE £4

Pet Supermarket price £11.29

vetzyme high strength flexible joint

Vetzyme High Strength Flexible Joint Tablets 90 Pack ONLY £9.99 SAVE £4.50

Pets at Home price £16

simple solutions training pads

Simple Solutions Training Pads 56 Pack ONLY £15.99 SAVE £6

Pets At Home price £23.00

Pro Plan Medium Dog

Pro Plan Adult Medium Dog Chicken 3kg ONLY £9.99 SAVE OVER £5

Pets At Home price £15.39

Coachies Naturals training treats

Coachies Training Treats Naturals 200g ONLY £1.99 SAVE £1.50

Pets At Home price £4.00

king british goldfish flake

King British Goldfish Flake 55g ONLY £2.49 SAVE OVER 35%

Pets At Home price £4.50, Jolley’s price £3.89

burns penlan farm chicken and vegetables

Burns Penlan Farm Chicken 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

burns penlan farm lamb and vegetables

Burns Penlan Farm Lamb 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

burns penlan farm multi flavour

Burns Penlan Farm Multipack 6x400g ONLY £8.49 SAVE OVER £1.75

Pets At Home price £11.99

gourmet perle country medley

Gourmet Perle Country Medley In Jelly 12x85g ONLY £3.49 SAVE 34%

Pets At Home price £4.69. Jolley’s price £5.30, Morrisons price £4.80, Sainsbury price £4.80

gourmet perle ocean delicacies

Gourmet Perle Ocean Delicacies 12x85g ONLY £3.49 SAVE 34%

Pets At Home price £4.69. Jolley’s price £5.30, Morrison’s price £4.80, Sainsbury price £4.80

Enjoy this months offers. Don’t forget we do FREE LOCAL DELIVERY (minimum order only £5).

The Angell Pets Team

 

New Year – New Stock

The New Year is well underway and we have a lot of new livestock in store and even more available to order. Every now and then I post what we have in our shop so now would be a good time for an update.

Birds

red canary

African grey (Timneh)

Cockatiels (coloured)

Budgies (rainbow)

Canary (green)

Canary (red)

Java sparrows (silver)

Zebra finches

Chinese painted quail female (white)

 

Mammals

rabbit

Rabbits (mini lop)

Guinea pigs

Rats (dumbo and top eared)

Mice

Gerbils

Syrian hamsters

Reptiles

cave gecko

Cornsnake (amelanistic)

Cornsnake (ghost)

Milksnakes

Common boas

Kenyan sand boa

Carpet python

Royal python (pastel)

Bearded dragon

Leopard gecko

Flame crested gecko

Chinese cave gecko

Kotschys gecko

Madagascan giant day gecko

Yemen chameleon

Marginated tortoise

Red Eared Slider Turtle

Yellow Belly Turtle

Musk Turtle

 

Amphibian

phantasmal dart frog

Phantasmal Arrow Frog

Whites Tree Frog

 

Spiders

brazilian black

Brazilian black (juvenile)

Brazilian red rump (sub adult)

Costa Rican big bstd (sub adult)

Curly hair (spiderling)

Giant white knee (juvenile)

Haitian brown (spiderling – large)

Hati Hati purple (spiderlings – large)

Mexican red rump (spiderling)

Mexican red leg (spiderling, sub adult)

Mexican pink (sub adult)

Mexican rose grey (spiderling)

Socotra Island blue baboon (juvenile)

Thai zebra (adult female)

Togo starburst (spiderling – large)

Trinidad chevron (spiderling – large)

 

Insects

mantis

Deaths head cockroach

Fruit beetle

Giant spiny stick insect

Indian stick insect

Cameroon Mantis

Griffin Mantis

Other Invertebrates

Yellow rabbit snail

Red onion snail

Fish – Coldwater

Assorted Goldfish

Zebra Danio

Leopard Danio

Pearl Danio

Glowlight Danio

Butterfly Plec

Fish – Tropical

Bronze Corydora

Endler Guppy

Splendid Rasbora

Galaxy Rasbora

Albino Halfbeak

Lampeye

Cherry Barb

Glowlight tetra

Blonde Guppy Female

Clown Loach

Black Lyre Tail Molly

Orange Lyre Tail Molly

Mixed Lyre Tail Molly

We will be getting more fish stock soon.

The Angell Pets Team

 

 

 

 

 

Our company policy toward abuse of staff.

We have been trading for over seven years now and in that time we have seen a lot of abuse aimed at our staff by members of the public. It’s interesting that this abuse is mainly aimed at female members of staff, which I suppose says something about the type of person who behaves in this way. When it is aimed at me it is normally as the person is retreating out the door of the shop, again enough said really.

This abuse takes many forms. It ranges from just plain rudeness, for example where a customer carries on a conversation on their phone (or even carries on playing a game whilst being served) and between sentences throws the money at the assistant and barks “hurry up,”  all the way through to, rather more seriously, threats to kill.

Here are a few examples of what staff have had to deal with, sadly there are many more:-

  • Calling my wife the C word for not changing a 20p (we were low on change at the time). Not a customer, just some woman who walked in demanding change for some reason. This is quite common.
  • Swearing at my daughter because she asked someone not to block the door with his bicycle. He did also swear at me but only after he had cycled off up the road.
  • Swearing and being generally abusive to staff because we have been unable to satisfy their demands in some way. For instance, an assistant being unable to give a refund when there was nothing wrong with the product and the person has no proof of purchase from us. If an item has been sold by one person, another member of staff will have no way of telling if the item was bought from us a couple of days later without a receipt. People that have not worked in retail often think that it is unlikely anyone would try to get a refund on a product they didn’t buy in that outlet but actually it happens quite frequently. We have had people demand refunds for products we have never sold in the shop.
  • Attempts to con staff out of change with the old “Actually give me that tenner back, I’ll give you twenty, actually no I’ll use the tenner etc.” and then threatening them when the staff member refused to accept they had given the wrong change (we have techniques to combat this common scam, it never works).
  • Threats of violence when we have refused to take someone’s unwanted animal or take animals that people have bred and want to sell to us.
  • Threats of violence when we have refused to sell animals to people when it is clear that the person has no knowledge of that animal, desire to learn anything about its care or purchase equipment essential to its welfare or even, in some cases, actually tell us beforehand that they intend to give it to their dog to play with!
  • Threats of violence when we have refused to sell an animal to people the worse for wear with alcohol. Another common one unfortunately.
  • Threats of arson when it became clear that verbal abuse wasn’t having the desired effect.
  • Threats to kill (using a knife) when caught in an area they shouldn’t have been in.
  • Threats to kill when we refused demands for money.

As normal people can imagine, after a while this sort of behaviour becomes a little wearing so we have a policy of zero tolerance for abuse in all its forms. If someone has an issue with the service or products they have received from us we will of course do our utmost to sort out any problems to our customer’s satisfaction and in fact have a very good record for customer service and rarely have any issues. However, as soon as someone becomes abusive, either verbally or physically, the conversation will be at an end and we will cease to provide any further assistance. The person will also be escorted from the premises (or the phone will be put down – we get abusive calls too) and the police called if threats are made.

It seems a bit redundant to state this policy here as the vast majority of our customers are normal, decent people who would not dream of behaving in this way and the sort of people who would are unlikely to read this post but it needs to be stated for the record.

The Angell Pets Team

Christmas period orders

The run up to Christmas has begun in earnest and customers are getting their orders in to carry them over the holiday period.

We are getting extremely busy with our FREE local delivery service to Gloucester, Cheltenham and Painswick and will only get busier this week and next. With a few days out for the holidays it means we are cramming more and more deliveries into fewer days.

To avoid disappointment (and running out of pet food over the holidays) please get your orders in as soon as possible. To add to the urgency, some of our suppliers have restricted deliveries to us over Christmas and New Year so the chance of us running out of some of our lines is increased. Nearly all have added at least a day to their lead time to us already and that’s on top of existing days off.

We currently have some space on each nights deliveries but it is getting tight on the more popular nights (Mondays and Fridays) so please book as early as you can.

Here’s a link to our normal delivery schedule and our Christmas opening hours and delivery schedule as a reminder.

The Angell Pets Team