Five Stars For Angell Pets

5 star AAL licence

Pet shops have been required to have a licence to sell animals for years. Other establishments have also had licenced activities, such as Zoos, boarding establishments, animal display etc. Every year we have had to apply for a renewal, have an inspection and receive our licence. In October 2018 a new instrument was introduced, the Animal Activities Licence. The idea behind the change was to bring several licenced activities under one licence and to introduce a large number of changes, supposedly designed to improve animal welfare and also to try to stop the growing number of unlicenced, on line sellers of animals who, so far, had escaped any scrutiny and who were responsible for a lot of suffering.

The system for administering and issuing the new licence is the responsibility of the local council of the establishment applying. Ours falls under Gloucester City Council. The old licence was just pass or fail but the new one has different levels . We had our, now much more rigorous, inspection at the end of February. The new licence has a star rating award. The minimum of one star is awarded to establishments that are licenced but may have minor failings that need to be resolved or reported issues in the past or are new and so have no track record. It is only awarded annually, to check on progress. The ratings increase up to five stars for establishments that have been judged to be low risk due to their practices, procedures, qualifications and professionalism.
Our old pet shop licence expired at the end of December 2018 and we applied for the new AAL licence a little before the expiry date. I am very pleased to say, we have just been awared a Five Star Licence, the highest level acheivable.

This award comes after months of hard work by all of the team. All our staff are qualified to above the minimum standard required and most to a much higher level. We also have the benefit of having George as our technical adviser to oversee everything we have done and act as an expert in various fields of animal husbandry, having been through the process for other establishments. We have measured every enclosure, monitored all the required parameters (temperature, humidity, UVB output and lamp age, cleaning routine, feeding and watering schedules, health inspections etc. etc.). We have written procedures for everything from training, to cleaning, to emergencies such as power failure, fire and escape. All this has to be reviewed at least annually and daily records kept of every animal and enclosure, including where we got it, its health and welfare whilst in the shop and who we sold it to. All this information has to be kept and we must be able to produce it, on demand to the relevant authority for at least three years.

All this work obviously has a huge cost to a business such as ours, both in terms of staff time and equipment purchase. The offset of this cost should have been the shutting down of businesses that are flouting the law and not having to comply with any of these regulations or welfare demands and therefore selling animals “cheap”. Sometimes this is in poorly run, low grade pet shops but it is usually on line or in the local paper or even down the pub. Unfortunately we have yet to see this happen and there are sadly still some pretty poor shops just getting by on a one star licence and a plethora of unlicenced private breeders and sellers, who are running businesses but claiming it’s “just a hobby”. We wait to see if any change occurs here.

In the mean time, when considering buying an animal you should really make sure you are buying from a five star establishment. You can be confident that the animals are being looked after properly before you buy and you have recourse in the unlikely event something goes wrong.

You can also be confident it won’t have some of the nasty conditions we see when people bring in their animal that they bought elsewhere and then want our advice, either on how to look after it or what is wrong with it. This happens pretty much every week and is almost always an animal that has been bought on line or from a “breeder”. We do resist the temptation to just say “well, what did you expect”, as difficult as that is and do try to help as much as we can in the interest of the welfare of the animal but well… Put it this way, where would you rather buy your lunch, a five star rated food outlet or one of those illegal, unlicenced hot dog stands they have in London. You really shouldn’t complain about the food poisoning if you chose the latter.

So when you are looking for an animal, always check the licence status of the seller. As a condition of the licence the holder MUST display a reference, including the licence holders name and licence number wherever animals are offered for sale. That obviously includes the shop, where the licence MUST be on display but also any websites or pages. No licence displayed (with star rating) means no licence, so don’t buy. Oh and do check the number against the local authorities database, there is little to stop unscrupulous sellers putting up someone else’s number!

So congratulations to all the team involved in securing us this top level seal of approval. I know just how much work is involved behind the scenes getting us to this point and maintaining the standards we have set ourselves. In truth there were very few physical changes we had to make. The vast majority of our existing practices would have complied anyway as we have always tried to stay ahead of the field. Indeed we have previously been consulted on our procedures by other establishments during their own quest for a high level licence. Putting all we do into the required format for the new licence however was a lot of work, so well done everyone.

The “5 Star” Angell Pets Team

Special Deal On Complete Budgie Set Ups

We always have deals on complete set ups for all the animals we sell; reptiles, amphibians, small mammals, fish, invertebrates and birds. This month we have two extra special deals on budgie set ups.

On offer are two complete set ups including the following:-

We have one set up with the base stand shown above and one with the hanging stand shown below. All this for the incredible price of only £79.99. Please note we only sell enclosures appropriate for the bird or animal concerned, so these are the smallest cages we would sell for a budgie but are twice the size sold elsewhere for the same bird.

Of course we also stock set ups without stands, cages in black as well as white and other birds. So if you arleady have a place for the cage to go, or would prefer a canary , finches, cockatiels or something else we either have in stock, or can pre order, do come in and see what we have available.

The Angell Pets Team

Marvelous March Offers

Spring is here, although as I write this the temperature is dropping again after the warm end to February. Ho hum. Our March offers are now in store and also available on line. Last months offers proved very popular so make sure you get in early before we run out.

Forthglade Complete Adult Multicase Chicken, lamb & Turkey with Brown Rice 12 x 395g ONLY £11.99 RRP £16.50

Forthglade Complete Adult Multicase Grain Free Duck, Lamb & Turkey 12 x 395g ONLY £11.99 RRP £16.50

Felix AGAIL Mixed Selection 40 x 100g Pack ONLY £11.99 RRP £16.00

Winalot Mixed Variety In Jelly 12 x 400g Pack ONLY £5.99 RRP £8.25

Simple Solutions Training Pads 30 Pack ONLY £9.99 RRP £13.99

Whiskas 1+ Cat Complete Dry Chicken 7kg ONLY £12.99 RRP £20.02

James Wellbeloved Dog Adult Grain Free 10kg ONLY £41.99 RRP £54.99

Eukanuba Growing Puppy Large Breed Chicken 12kg ONLY £29.99 RRP £44.99

Burgess Cat Adult Complete Salmon 10kg ONLY £19.99 RRP £28.61

Burgess Cat Adult Complete Chicken & Duck ONLY £19.99 RRP £28.61

Peckish Squirrel Proof Bird Food 1kg ONLY £3.99 RRP £4.99

Animal Dreams Hamster Wool Large ONLY £1.59 RRP £2.09

Vetiq Ear Cleanser 100ml ONLY £4.49 RRP £6.49

Chewdles Mini Bones 1.5kg ONLY £3.49 RRP £5.35

Chewdles Gravy Bones 1.5kg ONLY £3.49 RRP £5.25

Whimzee Toothbruch 150mm (Large) BUY 2 FOR £2.00 RRP £1.77 Each Only available in store or over the phone.

Sanicat Anitbacterial Cat Litter 25L ONLY £8.99 RRP £11.99

Lintbells YuMOVE Dog 60 Tablets ONLY £6.99 RRP £17.20

Lintbells YuMOVE Dog 120 Tablets ONLY £22.99 RRP £30.40

The Angell Pets Team