Privacy and Cookies




On our Web Store we use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit

For telephone orders, card details are entered directly into our secure in store terminal. We do not even write the details down before hand, so they are not stored by us at all. This give absolute security for your data but does require us to request card data for every transaction or if a transaction fails.


Our priority is to ensure that your personal, private and confidential information remains that way. We collect customer information at the time of purchase through our Web Store, over the telephone and over the counter in store, which enables us to e-mail or call you in regards to deliveries etc. We also collect email addresses through this site (your consent is required) to enable us to send promotional and informational emails. You may unsubscribe from this list at any time. In some cases (animal sales) we are required by law to take and retain name and address information (Pet Shop Licence) as a check on us by the relevant authority that we are complying with the terms of our license. Data can also gathered on what products you have purchased from us and what amount spent. This enables us to assign points to our loyalty scheme so we can offer scheme vouchers.

At the time you interact with us you can be asked whether you wish to receive details of new products, promotions etc via e-mail, you can elect to do so, or refuse. If you do elect to do so you can change your mind and unsubscribe at any time, via the relevant link or by contacting us directly.

We would never sell or divulge your personal details to any third party under any circumstances. Should you wish at any time to unsubscribe from our data base (except where legally prescribed), we ensure that your details are totally deleted.


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket in our Web Store, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don’t wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Map. [ Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.