As of the 3rd of September 2017 we will be no longer opening on Sundays. This is not a decision we have taken lightly but my family have been telling me for years to take time off or at least close for a day a week. In September Albert is off to Uni. and he is the member of staff who works with me on weekends so this seems like an opportune time to make the change.
I have worked 7 days a week for the last, nearly 8 years; not having a holiday and only closing around Christmas time for a few days. The work load of the move and also delivering in the evenings is now taking its toll and I cannot keep going 7 days a week.
We recently chose to open late on Mondays at 1pm as this is the quietest time of the week for us. This is still the case. However Sundays are fairly quiet too so this seems like the best day to close as we don’t have to do any deliveries in the evening. While we are still in our current location by the quays the late opening Mondays will still be in place but this may change in the new shop.
The current shop has to be decorated before we leave. Although we have nearly finished down stairs there is still a huge amount to do upstairs. We are going to need more time to get this completed as really we need two members of staff downstairs at all times. Closing on a Sunday also means that we can come up and get on with the decorating and not have to worry about who is coming in the shop.
I hope everyone understands the need for this change and that it does not inconvenience any of our customers too much.
Angell Pets opened in 2009 with our first Gloucester pet shop in Abbeymead. We were there for five years but unfortunately had to move when our lease expired and our landlord would not renew it (they wanted the premises for their own business). We took this as an opportunity to expand our business by moving to a larger property by the Gloucester Quays that enabled us to further expand our range and add additional services to our Gloucester pet shop, such as boarding for small animals, birds and reptiles. When we moved in there was a large car park 50m away and things looked good for the future growth of our business.
Unfortunately we did not take into account the determination of Gloucester City Council to drive the small trader out of Gloucester in preference to the large out of town developments. The car park was closed 6 months after we moved in, despite the protestations of small businesses such as ours and the immediate result was a loss of 50% of our takings. We have been unable to get this business back and the frequent cry of “isn’t parking rubbish ’round here” has become like finger nails down a chalk board to us. Despite making large changes and reducing our overheads we are unable to sustain these losses so have got to move. It’s a shame because the premises itself was OK, just now in the wrong location and for other reasons too.
In addition to the parking fiasco, there are other reasons to move our Gloucester pet shop. Customers who follow us on Facebook will be aware of the issues we have had over the last three years with the power here. We have a lot of animals that rely on external heat and oxygenation. When the power goes off, it is a major issue for us and we have to do a lot of work keeping the animals safe and well. In addition we cannot trade without power which just adds to the financial pressure on the business. During the worst outage (14 hours), I had to bring up extra heating and insulation for the reptiles and stay at the shop until midnight, manually stirring the fish tanks to keep them oxygenated, all in the dark. It is 2017 for goodness sake and we have had more power cuts than the winter of discontent (yes, I am old enough to remember that).
Another major issue is the council and police’s inability to keep Gloucester City safe. We have had numerous incidents in the shop and in town whilst posting orders. Staff have been verbally and physically abused and threatened. It is unsafe for me to be absent from the premises as we never know when the next moron (or gang of morons!) is going to come in. Staff have been threatened with everything from spitting to having their throats slit. We have seen a woman outside the shop front beaten to the ground and punched whilst still down (losing teeth!) and no action has ever been taken by the police other than to “move them on”, in fact the operator told us that if I went out to the woman’s assistance I would be arrested. I can’t risk the safety of our staff. Also the level of theft is too high for us to sustain here as well.
So enough of the negatives, now the positive. We are moving again in October and it’s closer to our original customer base. The main thing is that there is ample FREE PARKING. Our new premises is likely to be in Hucclecote. The new location of our new Gloucester Pet Shop is ideal to serve our traditional customer base of Abbeymead and Abbeydale, Matson, Upton, Barnwood, Hucclecote, Longlevens, Churchdown and Brockworth. We will of course be maintaining our FREE LOCAL DELIVERY service for our customers in and around Gloucester, in Cheltenham and in Painswick. Of course our UK wide customers will not be affected by the move at all, other than to have wider choice.
So, onward and upward! Come and see us in our new Gloucester Pet Shop when it opens, even if it is just to have a nosey at the new place. It will take a little while to get everything just the way we want it and initially we may be running the two premises at the same time whilst I spend my nights moving fixtures, fittings and stock across.
Our livestock list changes daily but every now and then I like to post a current list just to keep everyone up to speed with the types of animals we stock or can get. It is a bit of a double edged sword. If I post everything we can get, we are flooded with requests for animals that are not currently available. If on the other hand I post just what we have in at present, people get the impression that this is all we can get. So we have all our current stock on our web store (although it cannot be ordered from there, you need to come in for livestock) and I post a current list from time to time on here so people can see that it is changing regularly.
Here is the list as of today. Please note that it could well be very different tomorrow.
Angell Pets has a busy home delivery service as well as our bricks and mortar Gloucester pet shop. We have two routes for placing orders.
The easiest way to order from Angell Pets Gloucester pet shop is to just give us a call on 01452 501882 and place the order over the phone. Payment can be made by card over the telephone or, if it is a local FREE delivery, cash on delivery. Alternatively you can visit our on line Gloucester pet shop and place your order there. Obviously payment would be by card (or Paypal). A lot of our customers use the website to look at what we have and then place the order on the telephone which is great. The only down side to the website is that it is not possible for us to list everything we can get. So if you can’t see what you want please just give us a call.
We occasionally get a customer who wishes to place an order calling at my home (registered address of the limited company) or on my mobile. We would ask customers to refrain from this practice for a number of reasons.
First and foremost it disturbs others who are not part of the company and gets me in trouble! Also it relies on me then remembering the order, or not losing the piece of paper it was written down on. Anyone who knows me will understand how unreliable such a system would be. Add to that the poor reception in some locations for a mobile signal (the shop itself being the worst) and it becomes clear that the main shop number is the best to use. If we cannot get to the phone when you ring there is an answer phone but please make sure you leave a clear message with a number for us to call you back. We get quite a lot of “Its’s Bob, I want the usual” which we are unable to respond to (I know a lot of Bobs, Jaynes etc.).
We do like to provide an excellent service at our Gloucester Pet Shop and using the correct ordering channels helps us to do this and prevents disappointment and frustration.
Angell Pets Gloucester pet shop has been in business since 2009. In that time there have been several changes made, all to suit our customers, staff, business growth and in one case our landlord. For the first time we are going to make a small change just to suit me, although it will be at a time that will have no impact on our customers.
For the past two years, since George left to work in New Zealand and around the world I have been covering the weekends he used to work. This means I have been working seven days a week and five evenings a week without any time off at all (I can’t count Christmas day and boxing day as I still come to the shop to feed and check on the animals). To make matters worse, despite what I try to tell myself, the number that is given as my age is only going up. What I am trying to say, without admitting it is that I am getting older!
Recent events at the shop, such as the all day power failure that resulted in me having to be here until after midnight, planned outages meaning I have had to come in early have just highlighted the fact that there is no more of me to go round. Add to that the other duties on me to maintain the business – distributing leaflets in the morning before the shop opens, delivering customer orders in the evening and I have no time left to do anything at home or just to have a rest now and then.
So I have decided to make a small change to the opening times to allow myself some time to spend at home maintaining that and to do anything else that needs to be done whilst other businesses are open (such as visit the dentist). I have chosen a time that should not effect any of our customers in the slightest. It is the quietest time in the shop of the whole week, a time we normally use to clean out the mammals (which we can easily do later) and one where we do not receive deliveries from our suppliers.
With immediate effect we will be closing on Monday mornings and not opening until 1pm. This way we can still take orders for delivery on Monday evening as usual. This just allows me some time to myself to do everything that needs to be done outside of work.
Apologies in advance if this causes any inconvenience but we have looked at customer activity in a lot of detail and I don’t think it will effect anyone but me.