We are well into the lockdown and hopefully coming out the other side. The Gloucester pet shop has remained open throughout and obviously we always have our webstore. This months offers are available in the shop (one customer group at a time), for telephone order and collection in store, free local delivery to Gloucester and Cheltenham, for a small delivery charge to Stroud and the Forest of Dean and normal courier charges UK wide.
Fortunately we have been able to keep our Gloucester pet shop open throughout the lock down period. We have done this by monitoring government advice, customer behaviours and expectations and especially the needs of those in our community particularly at risk from the virus. As the situation has evolved we have adjusted our opening times, provided new services and restricted non essential sales.
At the weekend the situation changed again and in view of this and changes to the products we can offer (livestock), the associated welfare needs of this livestock and changes in our customers’ behaviours, we have made further adjustments to our opening hours to cope.
A few weeks ago we reduced our opening hours to 2pm closing. This was to enable us to do FREE local delivery. A lot of our customers could not or would rather not come to us during the peak of the pandemic. We had also stopped selling animals (non essential) and actually had very few left in stock. Feeding, watering, cleaning, health checking and monitoring of the livestock is actually what takes up most of the time in the business. We were therefor able to close to do the deliveries because of the time saved by not having a lot of livestock in. As I posted below, this has now changed and we are selling animals again and so we need this time back.
Also many of our customers now feel more able to come to us and actually prefer it because they can browse the shop better than they can the website. Quite a lot like the excuse to get out after weeks of being shut in. It helps them that they can do this safely because of the control measures we already had in place in our Gloucester pet shop in the period prior to lock down. These measures, allowing social distancing remain in place. This has reduced the demand for FREE local delivery, enabling us to reduce the time spent on this service. It is still available to those requiring it but we will be starting the deliveries later in the day. In order to ensure we can still get to all the customers that really do still need us to deliver we have increased the minimum order from £5 to £10. This is to hopefully reduce the amount of deliveries further (we were delivering to some very local customers who weren’t self isolating every other day with orders a couple of pence over the minimum each time).
With the reduced time for the deliveries we have also introduced a delivery schedule, to avoid delivering to opposite ends of the patch on the same night and wasting most of the available time in one long journey. We will continue to monitor the situation and make changes if any of this causes our customers any issues.
The new schedule for FREE local delivery from our Gloucester pet shop is below along with a couple of sensible conditions.
Property must be sack truck assessible. We will leave the order at the front door of the main property, telephone the contact number given (or knock, or both) and wait until someone collects the package. We will make only one delivery attempt. If you are not in, or do not answer, the order can be collected from our shop from the following working day onward. If you can do orders to collect please do so as delivery numbers will be limited for the time being. Click and collect is available on our web store but FREE local delivery orders MUST be done by telephone on 01452 501882 and paid for in advance by card. Sorry, no cash on delivery. Cash purchases can only be done in store.
Minimum order £10 Orders must be in by 3pm for same day delivery.
Throughout the lock down we have had an embargo on the sale of animals from our store as non-essential items. No one should have been leaving home for any reason that was not essential. Food for your pet is essential, as are a number of other items, bedding, hygiene products, medicines, toys (essential for the well being of your pet) etc. A new pet was not essential, so unless it was to replace a deceased partner of a social species, or you were in the store buying your normal supplies anyway we had stopped selling animals. We knew this embargo was coming in advance so we stopped restocking with animals before the lock down happened so for the most part we didn’t have any in stock anyway.
The government has now moved to a new phase. The emphasis is moving away from “stay at home” although you should still do this if at all possible, and focusing more on responsible social distancing whilst trying to gradually return society back to normal, over time and with very strict monitoring of the results of any changes. We feel that in line with this change we are now in a position to start offering our livestock for sale again.
This is not a case of everything returning to normal. We already have a social distancing policy in place at our Gloucester pet shop. Only one customer group in the shop at any time, queuing kept to a minimum outside the shop with customers keeping at least 2m apart. Staff maintaining 2m from customers at all times. Click and collect ordering available by telephone and on line in our web store and FREE local delivery for telephone orders. We will be keeping all these procedures in place and this will have an impact on the returning sale of animals.
In normal times we actively encourage prospective owners to interact with their new pet (hold where appropriate), prior to purchase. Under the corona virus restrictions we cannot return to this at present as it would break the social distancing rules. You may ask to look at an animal in its enclosure and where possible staff will try to place the animal in a carrier for you to look at, both of these can be done whilst maintaining 2m between staff and customers but I’m afraid that is the limit of interaction before purchase. You will not be able to hold or inspect the animal further. Our staff will do all the normal pre-sale inspections and of course our livestock policy (the most generous we have found) remains in place to offer you protection.
This is the only way we feel we can return to selling animals whilst maintaining protection for our staff and customers. Please note that this service is available to customers only. We still have a policy of no browsing the animals. We have wide variety of livestock and it attracts a lot of casual visitors. During normal times this is not an issue (unless the “free zoo” visitors get in the way of genuine customers or, as happens from time to time, are disruptive – in which case they are asked to leave). However during the pandemic they represent an unnecessary risk to staff and customers and would also be preventing genuine customers from entering the premises. So for now the “Free Zoo” remains closed. We have had a couple of instances where members of the public have become abusive and/or aggressive with staff when asked to leave if they are not making a purchase and just want to “look at the animals”. Fortunately the number of these instances have been very few but they should not have happened at all. We have a zero tolerance policy toward abuse of staff and will remove from the shop anyone who decides that the middle of the worst crisis to hit the country since the war is a good time to start trying to throw their weight around. As I say it’s rare and we appreciate the rest of our community who understand the need for these restrictive practices at this time.
We update our livestock list on this website daily (or when it changes) and our web store also has all our livestock displayed with prices. All animal sales remain in store only. We do not sell animals to anyone we have not met and chatted to, about the care and welfare of the animal, first.
Finally, customers often have to have a think before making the decision whether to buy that particular animal. Quite right too, you should never rush into purchasing a particular pet. We would ask however that whilst making the decision you leave the store if it is going to take a few minutes as we cannot allow anyone else in at the same time as you so there could be a queue outside.
Difficult times call for difficult measures and we know none of this is exactly an ideal “customer experience” so we thank you all in advance for your understanding as we try to remain in business whilst protecting ourselves and our families as well as you and yours.
May has started well, nice weather and at least the hope of an end in sight for the lockdown. Fingers crossed. We now have our monthly offers for May available in store, for telephone orders and online. Please remember to call us at the store on 01452 501882 if you require FREE local delivery. You can order on line for courier delivery or to collect in store but you need to call us for FREE delivery to Gloucester and Cheltenham. We can also do delivery to nearby areas like Stroud and the Forest for a small charge (£5).
As always our monthly offers can prove very popular and can sell out in store or at the wholesalers quite quickly so do order early to avoid disappointment. Also the FREE local delivery is getting busier so please get orders in early for same day delivery. We are at the point where we may have to defer late orders until the next available slot.
Our APL ranges of pet foods are very popular. From the entry level, hypoallergenic Super Premium range, to the higher meat content natural diet, Grain Free range. Many customers have moved onto these foods from poorer quality supermarket brands and noticed a marked difference in their pets appetite, digestion and coat. More have moved from over priced, supposedly premium brands and found the same thing, as well as more money in their pockets. No food will suit every single animal but the feedback from the vast majority of customers making the move has been very positive. APL Superfood is a fine addition to these existing ranges.
We are now launching a new range of foods under our APL brand. Our new APL Superfood range. This food is even higher meat content again than our existing Grain Free range and will suit customers feeding the highest end brands such as Canagan and Orijen but at a much better price point.
Orijen Original, an 85% meat, high quality ingredient food retails in our store for £71.99 for the largest 11.4kg bag. Canagan, a British sourced and manufactured 60% meat food (Orijen is Canadian), retails in our store for £67.99 for the largest 12kg bag.
APL Superfood, a British manufactured, high quaility ingredient food will retail in our store for £59.99 for a 12kg bags. The 2kg bags are only £1.00 and £2.50 more than the existing APL Grain Free range.
Of course you may be using some other brand of grain free kibble but want to try a different brand to see how it compares, both in quality, condition, digestibility and price. If you have any questions please do contact us and we will be glad to help.
Customers have been complaining and the media have been reporting, some shops are putting up prices as demand for popular items goes up. Happy to say that we have not put up a single price during the crisis and this month we have our regular wholesalers offers available so actually some prices are going down.
The easiest way to take advantage of these offers is to call us on 01452 501882 and pay by card over the telephone for collection in store or FREE local delivery. Customers not living in the local area can order online for normal courier delivery (charges will apply).
Stay at home and stay safe – The Angell Pets Team.
We have noticed in the last couple of days that there has been an increase in sales to individual customers. Customers that usually buy one bag of dog food a month are buying two or three, customers that usually buy three boxes of locusts are getting six oir eight. Obviously this is so that if they are forced to self isolate in the event of them catching Corvid 19, they can be sure they have enough supplies in for their animals. Whilst this is understandable it has meant that some regular customers are finding that their normal supplies are not on the shelf when they need them and although it only takes us a few days to restock and we have no issues with any suppliers, it does lead to more people panickling that they are going to be without.
In an attempt to both alleviate the need to “stock up” and to help out if any of our customers should actually need to self isolate (i.e. people that do have or are suspected to have the virus or vulnerable groups such as the elderly) we are introducing free home delivery for anyone who has had to go into quarantine. If you are genuinley having to self isolate and cannot get out to buy supplies, call us on 01452 501882. You can order and pay over the telephone (subject to a minimum order value of £10), we will then deliver to your house, give you a call to tell you we are there and leave the product at your door for you to collect when we have gone. No need for any contact.
Please note, this service is only for genuine cases of self isolation. We are a small family business and are not currently set up to do a full home delivery service at the moment due to my own on going health conditions. If you are not self isolating we have a large FREE carpark at our shop in Hucclecote. We just want to do our bit to help out those unable to make it to us because of the current Corona Virus situation and to reduce the impulse to bulk buy and spread the available supplies amongst all our customers. Thank you in advance for not abusing this service.
Plumed Basilisks (Basiliscus plumifrons) originate from the humid tropical forests of Central America. They are a semi-aquatic species of lizard that love to climb but use the water to escape, either by diving in or running very fast across the surface. They can become tame and make good pets. Adults can reach sizes up to 75 cm, including tail. Adult males can be territorial and should not normally be kept together. Average life span 10-20
A sealed wooden (Melamine) vivarium with good ventilation and a glass front is the most suitable. Glass can also be used but be aware that these lizards do not always realize that clear glass is a barrier, and many damage their snouts by constant rubbing – live plants or hanging silk pants in front of the glass sides and back can therefore be a good option for this species. The minimum size should be 1200 x 80 x 60cm but the larger the better. All reptiles are cold blooded and need an external heat source to maintain their body temperature. Each species of lizard requires different degrees of heating, but all lizards benefit from a range of temperatures within the vivarium. One end of the vivarium should be heated. This creates a thermal gradient allowing the lizard to choose its preferred temperature. Thermometers can be placed at each end of the vivarium to monitor the temperature range. The overall vivarium temperature must be controlled by a thermostat. Lower temperatures due to a blown bulb, power failure etc. can be tolerated for short periods but over temperature can kill in quickly. Basilisks like to climb and hang off things and can jump across from branches to heaters so wire mesh guards should be fitted over all hot heat sources used in order to prevent thermal burns.
Gentle heat can be provided by using heat mats and more intense heat by spot lights or UV heat lamps. Your pet shop will advise on heating products and their use suitable for your green basilisk (another name for the same animal). Create a thermal gradient of 24-25°C at the cool end and 32-35°C at the hot end. Night temperatures can be dropped by a couple of degrees at both ends. There are various ways of achieving this end and different keepers have different methods. The important thing is the actual temperatures. We do it with a heat mat for night time, mounted on the vivarium wall at the hot end with a UVA basking lamp for increased daytime temperatures and natural lighting, using a dimming thermostat.
Plumed Basilisks are diurnal lizards and require UVB lighting to fully absorb and utilize the calcium in their diet. This light should be left on for 12- 14 hours in the day. The bulbs will need replacing from time to time and your pet shop will advise you. Different brands and types have different lifespans and just because a tube still lights up does not mean it is still giving out UV. UVB (at around 5-6%) is essential. Without it the basilisk will suffer..Using a UVA basking lamp helps stimulate natural diurnal behaiour and has the added benefit of bringing out the colour of the animal.
Plumed Basilisks require a high humidity of 65-85 %. This can be achieved by spraying the vivarium frequently (at least daily) with tepid water, or by installing a waterfall or automatic misting device.Substrate choice will also effect humidity throughout the day.
The floor of the enclosure should be covered with a suitable substrate, such as a mixture of coconut bark and coconut soil or orchid bark (bark chips) to maintain high humidity. As already stated provide a spot light or UV heat lamp for basking. Use branches to create areas to bask in and for climbing and shade. An area to shelter for shade and to prevent stress if your lizard wants to hide away. Plumed Basilisks love to be near water, they use it to escape if threatened in the wild, actually running across the surface, hence to local name of “Jesus Christ lizard” so a large bath should be provided for swimming, or at least for the basilisk to soak its whole body.
Cleaning and watering
Remove droppings, frequently produced in the bath and dead food daily. Baths, water and food bowls should be washed and cleaned daily. The enclosure is very warm and bacteria will grow rapidly in dirty water bowls. Vivariums should be completely cleaned out and disinfected with a pet-safe disinfectant regularly. How regularly depends on a lot of factors; substrate choice, whether there are detrivores used or in the case of bioactive set ups perhaps not at all. If not using a live set up then soiled substrate should be disposed of and replaced every couple of months. You can spot clean basilisk poop but I challenge anyone to spot clean cricket or locust poop! Over time this will start to make the vivarium smell if left too long. I don’t like vivarium deodorisers. If it smells then you are not keeping it clean enough.
Plumed Basilisks mainly eat live insects, of a size up to the width of their heads, but some will accept fruit and vegetables if offered. In the wild they will also eat fish, small mammals but it is not necessary to feed this in captivity unless you really feel the urge. Remember it is illegal and foolish to feed live vertebrates to another animal in the UK but frozen are available for you to defrost if you simply must. Don’t overdo it though as this can lead to obesity and laziness. Young basilisks should be fed insects once or twice a day with occasional fruit and vegetables. Once growth slows, appetite diminishes substantially. Adults can then be fed 3-4 times a week with more fruit and vegetables offered, if accepted, some just will not. Animal protein can be supplied as crickets, locusts, morio worms and very occasional pinkie mice. Wax worms should be fed sparingly as they have a high fat content. When feeding crickets feed a few at time; if they are eaten readily you can feed a few more. Loose, uneaten crickets annoy and distress them, particularly the black variety. Brown or “silent” rickets are less carnivorous but in large numbers will still nibble. Fruit and vegetables should be washed and dried before being offered in bite size pieces. All food should be dusted with a calcium supplement for fast growing juveniles, and two or three times a week for adults. Vitmain powder should only be used once a week. It is possible to overdose with vitamins (not calcium)
Plumed basilisks are fairly easily tamed and rarely bite once you’ve put in the work. Young lizards will be quite skittish however, particularly wild caught ones. We only sell captive bred anyway and these are generally much more docile. Movements to pick them up should be smooth, gentle but confident. If you go in with a shaky hand, hesitating and moving around to get the best angle then the basilisk will get nervous and probably clear off or if it can’t then that is the only time it is likely to bite in self defence. Once you have decided how you are going to approach, go in quickly but smoothly. To pick up your lizard place one hand above the shoulders and support the underside fully with the other hand. Keep the basilisk supported at all times, especially when young. It could “take off” at any time.
A healthy Plumed Basilisk should be bright and alert. Its body and legs muscles should appear well-formed and strong. Things to look out for are diarrhoea; this can be caused by incorrect feeding or internal parasite infestation (much more likely in wild caught specimens, another reason to buy captive bred). Nails may become overgrown and will need to be trimmed (we can trim nails for you). Mouth rot: cheesy deposits appear in the mouth. Respiratory problems: signs include fluid or mucus from the nose. Bone disorders: signs include twisted, twitching, swollen or paralysed hind limbs and a soft or undershot jawbone. This is due to a lack of calcium and/or vitamin D3. It can be reversed if caught in time and properly treated. If you are at all worried about the health of your basilisk you should consult a specialist reptile vet as soon as possible. Some reptiles can carry a form of salmonella. Salmonella is most usually contracted by ingestion. Good hygiene and washing hands after handling or cleaning your basilisk should be sufficient to prevent any risk of infection.
At Angell Pets we sell complete set ups for the Plumed Basilisk, including all the equipment, food and supplements you need to keep your animal healthy for many years. We are a five star licence holder and take the welfare of our animals very seriously, both in store and after they leave us.
Happy New Year to all our existing and future customer. To kick the new year off we have a great set of offers available until the end of January. Have a look at the list and click on the link to buy (where available online). Better still, pop in and see us in person in our Gloucester pet shop or call 01451 501882 to place and order.
In the run up to Christmas we have a lot of new stock coming into our Gloucester pet shop. We need to make room for this stock so we have a pre Christmas sale on a number of larger items.
We have already put on sale our Ex Display large rabbit and guinea pig hutches. The Orchard hutch (SOLD) with pull out, galvanised metal tray, RRP £139.99, our normal price £135.99, on offer at only £99. The Bowness hutch (SOLD) and run combo, RRP £174.99 , our normal price £169.99, on offer at £119.
In addition to the hutches in our pre Christmas clearance sale, we now also have the Cambridge, large parrot cage on offer for only £199.99, RRP £279.99, our old price £229.99. Also for parrots and parakeets is the corner Discovery cage RRP £269.99, our normal price £209.99 now on offer at £189.99. So if your parrot is in need of a new cage or an upgrade, now is the chance to grab a bargain. We only have one of each so first come first served.
Finally we have one Little Zoo Adventurer mammal cage (SOLD) in the pre Christmas clearance sale. Don’t let the name fool you. it’s a very large cage. This would suit rats, chinchillas or ferrets. The RRP is £219.99, our nomal price is only £189.99 but we have one on offer at only £99. It’s big and taking up a lot of space so we need it gone. At this price we do not expect it to hang around for long so be quick with this one.
So call us, visit our online pet store, visit our Facebook page or pop in and see us to get a bargain in our pre Christmas clearance sale. Obviously if you know someone in need of an upgrade then it would make a welcome Christmas present, so two birds, one stome!